Renewals Specialist

1Password

Renewals Specialist handling contract renewals for existing customers at 1Password. Collaborating with internal teams to ensure customer satisfaction and retention.

Posted 7/7/2026full-timeRemote • 🇬🇧 United KingdomJuniorMid-Level💰 £46,000 - £64,000 per yearWebsite

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Manage the full renewal lifecycle for existing customer accounts, ensuring timely and accurate contract renewal
Proactively reach out to customers prior to contract expiration to discuss renewal options and address any concerns
Build and maintain meaningful relationships with clients to understand their needs and provide tailored solutions
Collaborate closely with Sales, Customer Success, and Product teams to ensure a seamless renewal experience
Analyze renewal metrics and trends — including license usage and true-up requirements — to identify areas for improvement and strengthen retention
Educate customers on the value of 1Password's security solutions and keep them informed on relevant product updates
Gather and share customer feedback to inform product development and improve overall customer satisfaction
Ensure all renewal agreements are properly documented and compliant with company policies

Requirements

What you’ll need

2+ years of experience in renewals, account management, or customer success within a Software as a Service (SaaS) or technology environment
Solid understanding of SaaS business models, recurring revenue principles, and contract processes
Strong communication and interpersonal skills, with a customer-first mindset
Solid analytical skills with the ability to interpret data and support decision-making
Demonstrated experience working collaboratively across teams such as Sales, Customer Success, and Product
Proficiency with Salesforce (SFDC) and Gainsight, and comfort navigating other commonly used SaaS tools
Comfort working toward defined renewal targets and metrics

Benefits

Comp & perks

immediate participation in 1Password's benefits program (health, dental, pension, and many others)
utilization of our generous paid time off
an equity grant
participation in our incentive programs

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Contract RenewalData AnalysisCustomer SuccessAccount ManagementRenewal Metrics Interpretation

Soft Skills

Strong CommunicationInterpersonal SkillsCustomer-First MindsetCollaboration