Senior Manager, Implementation and Onboarding

1Password

Senior Manager leading implementation and onboarding strategies for 1Password's customers. Oversee customer success through strategic partnerships and technical guidance.

Posted 5/13/2026full-timeRemote • California, Texas • 🇺🇸 United StatesSenior💰 $129,000 - $187,000 per yearWebsite

About the role

Key responsibilities & impact

Understand relationships and desired outcomes established during the sales process
Build a launch plan for customer success
Help customers maximize 1Password's suite of products
Shape strategies, execution standards, and capacity planning
Collaborate with Customer Success, Sales, Support, and Product teams for cohesive guidance
Act as a senior escalation point for complex customer situations

Requirements

What you’ll need

8+ years of experience in post-sale SaaS roles such as Implementation, Professional Services or Solutions Engineering,
4+ years of people management experience, with demonstrated progression to managing managers and/or multiple distinct technical functions
Proven experience leading both IC technical teams and specialized technical roles (e.g. Professional Services or TAMs)
Track record of successfully supporting customers across segments in complex, security-focused technical environments
Experience implementing repeatable service delivery models
Experience influencing and improving the full customer lifecycle, including sales handoff, onboarding, adoption, renewal, and expansion motions
Strong familiarity with security, identity, or IT administration domains strongly preferred
Bonus: Hands-on experience with 1Password or another password manager

Benefits

Comp & perks

Health insurance
Dental
401(k)
Paid time off
Equity grant
Incentive programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SaaSservice delivery modelscustomer lifecycle managementtechnical supportimplementationsolutions engineeringprofessional servicescapacity planningcustomer success strategiessecurity-focused environments

Soft Skills

leadershipcollaborationcommunicationproblem-solvinginfluencingcustomer advocacystrategic thinkingteam managementescalation managementrelationship building