Staff AI TechOps Lead

1Password

AI Engineer implementing scalable AI solutions for Customer Experience at 1Password. Collaborating to enhance workflows and drive operational efficiency with automation.

Posted 4/24/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $123,000 - $178,000 per yearWebsite

Tech Stack

Tools & technologies

AWSCloudGoogle Cloud PlatformPythonSQL

About the role

Key responsibilities & impact

Design and implement AI-powered solutions across CX tools like Zendesk, Salesforce, Rocketlane, Gong and Gainsight
Gather requirements from CX Operations leaders and stakeholders, documenting current-state workflows and translating business needs into technical specifications across the support lifecycle
Build and maintain integration AI solutions and workflows, including but not limited to system-to-system automations across Zendesk, Salesforce, and Gainsight
Build tools and automations for ticket routing, case summarization, sentiment analysis, knowledge base surfacing, and proactive churn signals
Develop internal APIs and scripts to streamline CX workflows and reduce manual effort for support teams
Integrate third-party AI platforms, including AI tools like Dust and automation platforms like Workato into the CX tech stack
Ensure systems are scalable, reliable, and well-documented
Stay current on AI trends and recommend relevant CX and support applications

Requirements

What you’ll need

3-5 years of experience in CX Operations, support engineering, or automation development, with direct exposure to post-sales workflows
Hands-on experience with an enterprise integration/iPaaS platform (Workato, Tines, Zapier, or similar) to build and maintain cross-system automations
Ability to gather and document business requirements, map workflows, and communicate process changes to non-technical stakeholders
Strong communicator who can translate complex technical solutions for non-technical CX stakeholders
Proficiency in Python and SQL for building automations, working with APIs, and integrating AI tools
Experience using LLM APIs (e.g. OpenAI) cloud platforms (e.g. AWS or GCP) and version control (Git) tools to solve business problems
Comfortable working with APIs and automating across SaaS tools like Zendesk, Salesforce, Gong, and Gainsight
Bonus: Experience deploying internal tools with platforms like Retool, Streamlit, Slack bots, or Dust
Understanding of CX data structures including ticketing systems, customer health scoring, and escalation logic
Experience with process mapping, business requirements documentation, or workflow analysis

Benefits

Comp & perks

immediate participation in 1Password's benefits program (health, dental, 401k and many others)
utilization of our generous paid time off
equity grant
participation in our incentive programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

PythonSQLAPIsiPaaSautomation developmentLLM APIscloud platformsversion controlprocess mappingworkflow analysis

Soft Skills

strong communicatorrequirement gatheringdocumentationworkflow mappingtranslating technical solutionsstakeholder communicationproblem-solvingcollaborationorganizational skillsadaptability