Senior Digital Customer Success Campaign Manager

1Password

. Own and evolve our digital customer success programs across the customer lifecycle.

Posted 4/21/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $121,000 - $175,000 per yearWebsite

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Own and evolve our digital customer success programs across the customer lifecycle.
Design, build, and optimize targeted digital journeys that help customers move from onboarding through activation and beyond.
Blend program strategy, campaign execution, analytics, experimentation, and cross-functional collaboration to deliver measurable customer impact at scale.
Draft, edit, and optimize customer-facing communications, including email campaigns, journey messaging, and supporting content.
Monitor program performance using metrics such as activation, deployment, engagement, retention, expansion, churn, and content interaction to evaluate effectiveness.
Partner with Data, Product, Customer Success Operations, Customer Experience Content, and Voice of Customer teams to align digital programs with customer insights and business priorities.
Use Artificial Intelligence tools and emerging technologies to accelerate campaign creation, analysis, experimentation, and optimization.

Requirements

What you’ll need

6+ years of experience in Digital Customer Success, Customer Marketing, Lifecycle Marketing, Growth Operations, Customer Success Operations, Product-Led Growth, or a related Software as a Service environment.
Demonstrated success building and owning lifecycle or digital success programs with measurable business impact.
Experience creating scalable campaigns, workflows, or journeys rather than managing a book of business.
Strong understanding of the customer lifecycle, including onboarding, activation, adoption, retention, expansion, renewal, and risk management motions.
Ability to interpret customer and product signals, identify patterns, and translate them into clear campaign strategies and measurable interventions.
Strong written and verbal communication skills, with the ability to create concise, effective messaging for different customer audiences and personas.
Hands-on experience with tools such as Gainsight, Salesforce, Marketo, Outreach, or similar customer success and marketing automation platforms.
Experience collaborating across Customer Success, Product, Support, Operations, Marketing, Content, and Data teams to ensure alignment across the customer journey.
Comfort working in changing environments where teams are building new programs, processes, and operating models from the ground up.
Preferred: experience using Artificial Intelligence tools to support program design, experimentation, and campaign optimization; experience with 1Password and/or cybersecurity is also valued.

Benefits

Comp & perks

Immediate participation in 1Password's benefits program (health, dental, 401k and many others)
Generous paid time off
Equity grant
Participation in incentive programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Digital Customer SuccessCustomer MarketingLifecycle MarketingGrowth OperationsProduct-Led GrowthCampaign StrategyCustomer Lifecycle ManagementData AnalysisCustomer InsightsProgram Optimization

Soft Skills

Cross-functional CollaborationWritten CommunicationVerbal CommunicationAnalytical ThinkingAdaptabilityProblem SolvingCustomer FocusStrategic ThinkingCreativityInterpersonal Skills