1Password

Customer Training Specialist

1Password

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $63,000 - $88,000 per year

About the role

  • Collaborate with Project Management and customers to understand business needs, user roles, and workflows.
  • Propose, tailor, and secure customer buy-in for customized training plans that support deployment and adoption.
  • Deliver dynamic and engaging virtual training sessions using a variety of instructional methods, including demonstrations, hands-on practice, and scenario-based learning.
  • Adapt training content to different skill levels, use cases, and audiences to ensure effective learning outcomes.
  • Stay up to date on product changes and enhancements to ensure training materials remain accurate and relevant.
  • Create and maintain supplementary training resources such as checklists, guides, and bite-sized videos to support ongoing learning.
  • Provide post-training support and follow-up guidance to help end users fully utilize 1Password.
  • Collect and analyze customer and end-user feedback to continuously improve training content and delivery.
  • Track customer progress against training plans and measure success using defined key performance indicators (KPIs).

Requirements

  • 2+ years of experience in a customer-facing role such as customer support, onboarding, or training, ideally within a Software as a Service (SaaS) environment.
  • Proven ability to facilitate engaging virtual training sessions and present complex concepts to audiences with varying technical backgrounds.
  • Practical understanding of adult learning principles and instructional methodologies.
  • Strong communication, collaboration, and interpersonal skills.
  • Effective time management and problem-solving skills, with the ability to manage multiple customer engagements simultaneously.
  • Analytical mindset with experience evaluating training effectiveness through metrics and feedback.
  • Experience with or familiarity using Learning Management Systems (LMS) and Customer Relationship Management (CRM) tools is a plus.
  • Bonus: Familiarity with 1Password or other password management tools.
Benefits
  • Health and wellbeing
  • Maternity and parental leave top-up programs
  • Competitive health benefits
  • Generous PTO policy
  • RSU program for most employees
  • Retirement matching program
  • Free 1Password account
  • Paid volunteer days
  • Peer-to-peer recognition through Bonusly
  • Remote-first work environment
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
virtual traininginstructional methodologiesadult learning principlestraining effectiveness evaluationkey performance indicators (KPIs)
Soft Skills
communicationcollaborationinterpersonal skillstime managementproblem-solvinganalytical mindset