Operations & Program Manager, Implementation
1Password
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $122,000 - $166,000 per year
Job Level
Mid-LevelSenior
About the role
- Lead the implementation and ongoing management of systems and tools that support the Implementation organization
- Partner with cross-functional stakeholders to identify opportunities for automation and workflow optimization
- Map, monitor, and analyze onboarding, deployment, and activation workflows
- Evaluate the effectiveness and scalability of Implementation tools and processes
- Serve as the operational and technical owner for key Implementation systems and programs
- Lead initiatives to revisit, refine, or redesign customer service packages
- Drive cross-functional readiness for new systems, processes, or service offerings
- Stay current with trends in customer onboarding and deployment operations
Requirements
- 6+ years of experience in operations, customer onboarding, implementation, customer success, or a related field
- Strong understanding of the customer journey, particularly the onboarding and activation stages
- Proven ability to optimize operational processes
- Experience partnering with cross-functional teams
- Excellent project management skills
- Proficiency with data analysis and metrics tracking
- Exceptional communication and collaboration skills
- Comfort and adaptability in fast-moving or evolving environments
- Familiarity with enablement activities is a strong plus
Benefits
- Health benefits
- Dental benefits
- 401(k)
- Paid time off
- Equity grant
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysismetrics trackingworkflow optimizationoperational process optimizationcustomer onboardingimplementationcustomer successproject management
Soft skills
communicationcollaborationadaptabilityleadership