Senior Technical Account Manager
1Password
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $108,000 - $146,000 per year
Job Level
Senior
About the role
- Own post-sale technical relationships, guiding customers from onboarding through adoption and renewal.
- Lead technical implementation, including integrations, configuration, and security reviews.
- Act as the technical advisor for assigned accounts, ensuring customers are set up for long-term success.
- Partner with Customer Success Managers to proactively identify risks, drive expansion opportunities, and maximize customer value.
- Contribute to strategic customer health reviews and success planning across the full 1Password ecosystem.
- Represent the customer voice internally by sharing feedback with Product, Marketing, and Support.
- Create and maintain resources (playbooks, knowledge base, etc) that scale customer impact.
- Mentor junior team members, contribute to enablement, and shape scalable processes.
- Act as an escalation point for complex technical challenges and strategic accounts.
- Occasionally represent 1Password at customer meetings, industry events, or team offsites (some travel may be required).
Requirements
- 4+ years in a customer-facing technical role (Technical Account Manager, Solutions Engineer, or Implementation Consultant) within a SaaS or security focused B2B Environment.
- Proven ability to lead technical onboarding and implementation conversations with both technical and business stakeholders throughout the entire post-sale journey.
- Strong communication, storytelling, and demo skills. You are able to translate complex technical concepts into clear business value.
- Experience driving customer adoption, expansion, or renewal through proactive technical engagement.
- Strong understanding of modern security frameworks and identity protocols (e.g., SSO, SCIM, SAML, OAuth), and how they support compliance standards such as SOC 2, ISO 27001, and GDPR.
- Ability to work independently in a remote-first environment, while collaborating cross-functionally.
- Familiarity with AI technologies and the ability to advise customers on evolving product roadmaps.
- Experience mentoring peers, shaping enablement, and improving customer lifecycle processes.
- Experience with 1Password (or other password managers), SaaS lifecycle management, MDM or device posture tools is a strong plus.
Benefits
- immediate participation in 1Password's benefits program (health, dental, 401k and many others)
- utilization of our generous paid time off
- an equity grant
- participation in our incentive programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical onboardingimplementationsecurity reviewscustomer adoptioncustomer expansioncustomer renewalmodern security frameworksidentity protocolsSaaS lifecycle managementMDM tools
Soft skills
communicationstorytellingdemo skillsmentoringcollaborationproblem-solvingcustomer advocacystrategic planningrisk identificationprocess improvement
Certifications
SOC 2ISO 27001GDPR