Director, Key Accounts
ProducePay
Senior Director of Implementation
1Password
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $204,000 - $276,000 per year
Job Level
Senior
Tech Stack
Cyber Security
About the role
- Define and drive the strategic vision for implementation and professional services.
- Build, lead, and mentor a cross-functional team of Solutions Architects, Onboarding Specialists, Project Managers, and Implementation Specialists.
- Develop and manage team KPIs (e.g., time-to-value, project success rate, utilization, NPS, CSAT).
- Partner with CS, Sales, Product, and Marketing to align on customer requirements and solution delivery.
- Lead key strategic initiatives to drive deployment, time to value, product adoption and customer satisfaction.
- Cultivate trusted relationships with peer leaders and VPs to understand their needs, challenges, and priorities.
- Standardize and continuously improve onboarding, implementation, and technical delivery processes.
- Create scalable playbooks and frameworks to support implementations across segments.
- Drive operational efficiency through tools, systems, and automation.
- Track and report on project health, implementation performance, and customer outcomes.
- Oversee delivery of implementation projects, ensuring they meet scope, timeline, and quality standards.
- Foster a customer-first mindset focused on long-term success and ROI.
- Partner with key leaders and lead the planning, communication, implementation, and evaluation of effective, integrated change initiatives.
- Build and lead a high-performing team and coach direct reports.
Requirements
- 10+ years of experience in professional services, customer onboarding, or implementation roles
- at least 5 years in a leadership role, preferably within the SaaS or cybersecurity industry
- proven track record of scaling onboarding programs across SMB, Commercial, and Enterprise
- strong business acumen with expertise in program and project management skills
- strong analytical and strategic thinking skills
- solid experience in operational excellence, including process improvement, system optimization, and performance metric management
- demonstrated ability to collaborate effectively cross-functionally with senior leaders and teams
- excellent communication and interpersonal skills
- proven success in building, developing and scaling high-performing teams
Benefits
- immediate participation in 1Password's benefits program (health, dental, 401k and many others)
- utilization of our generous paid time off
- an equity grant
- participation in our incentive programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
program managementproject managementoperational excellenceprocess improvementsystem optimizationperformance metric managementonboarding programsimplementation strategiescustomer satisfaction metricsKPI management
Soft skills
leadershipmentoringanalytical thinkingstrategic thinkingcollaborationcommunicationinterpersonal skillscustomer-first mindsetrelationship buildingcoaching
