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About the role
Key responsibilities & impact- Independently handle customer inquiries on financing topics via email and phone, ensuring service-oriented communication
- Prepare and analyze relevant data in a structured manner to support performance analyses and reporting processes
- Contribute to the design, development, and implementation of efficient service workflows for financing products
- Support the introduction, maintenance, and optimization of customer service tools to improve process quality
- Maintain thorough documentation and continuously ensure the quality of finance-related standards in customer service
- Work closely with Sales and Tech teams to optimize internal interfaces and improve cross-functional processes
Requirements
What you’ll need- You are enrolled in a degree program in Economics or a related field for at least two more semesters, ideally with a focus on finance
- You have a basic understanding of financing products as well as strong numerical affinity and analytical thinking
- Strong service orientation and enjoyment of direct customer contact, combined with a professional and solution-oriented demeanor, come naturally to you
- Quick comprehension and the ability to efficiently familiarize yourself with new tools, systems, and processes
- Independent, structured, and reliable working style with a high degree of personal responsibility
- Excellent written and spoken German and English communication skills (C1/C2)
Benefits
Comp & perks- Flexible working hours that fit well with your studies
- Use your technical equipment outside of work in your free time
- Significant responsibility and the opportunity to take ownership of your own topics/projects
- Work in flat hierarchies with strong development potential
- Through your work you support the major trend of the energy and mobility transition and make a tangible contribution to the sustainable transformation of our energy infrastructure
- Stay active and take advantage of the EGYM Wellpass offering access to over 7,600 sport partners
- Benefit from perks & discounts through Futurebens
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysisperformance analysisservice workflow designprocess optimizationdocumentationfinance-related standardsnumerical affinityanalytical thinking
Soft Skills
service orientationcustomer contactsolution-oriented demeanorquick comprehensionindependent working stylestructured working stylereliable working stylepersonal responsibilitycommunication skills