Contract Associate, Community Operations
Wikimedia Foundation
Operations Specialist – Indonesia, Regional Markets
12Go
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇮🇩 Indonesia
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
ERP
About the role
- Manage day-to-day supplier operations: onboarding, updates, troubleshooting.
- Act as a bridge between suppliers, internal teams, and customers to resolve issues quickly and effectively.
- Identify and solve operational challenges with a pragmatic, decision-oriented approach.
- Ensure accuracy of product, content, and data across platforms.
- Monitor performance KPIs and provide actionable recommendations for improvements.
- Support cross-functional projects to improve efficiency and customer experience.
Requirements
- 2–4 years of experience in **Operations, Account Management, Customer Support, or Business Development**
- Strong **problem-solving and decision-making skills** — able to act quickly and confidently under pressure.
- Good communication skills with the ability to coordinate between multiple stakeholders.
- Comfortable with tools like Excel/Google Sheets; familiarity with CRM/ERP systems is a plus.
- Excellent communication skills in Vietnamese and English; additional regional languages (Lao, Khmer) are a plus.
- Proven ability to handle multiple priorities, solve problems independently, and thrive in a fast-paced environment.
- Experience working with cross-functional teams and coordinating across markets.
- ****Nice to Have:**
- Experience in **travel or tourism operations**, online marketplaces, or supplier management platforms.
- Familiarity with **regional market dynamics** in Southeast Asia.
- Previous exposure to **startup environments** with fast-changing priorities.
Benefits
- Engaging work on a product that enables millions of travelers to book their trips daily;
- Full-time remote working - 5 days week, 8 hours per day;
- Development opportunities (budget for self-paced learning, global training workshops, online English language classes, e-learning platforms);
- Internal growth and internal mobility opportunities;
- Competitive salary and benefits;
- Hands-on exposure to **regional operations and supplier management;**
- Collaborative and dynamic startup environment.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
operations managementaccount managementcustomer supportbusiness developmentproblem-solvingdecision-makingdata accuracyperformance KPIscross-functional project supportsupplier management
Soft skills
communication skillscoordinationability to handle multiple prioritiesindependent problem-solvingthrive in fast-paced environment