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About the role
Key responsibilities & impact- Supplier Relationship Management – Act as the main operational contact for suppliers, providing ongoing support and maintaining open communication channels.
- Operational Execution & Maintenance – Manage day-to-day updates to supplier contracts, routes, and systems, including enabling/disabling services as needed.
- Issue Resolution & Escalation – Own the resolution of technical or operational challenges; collaborate with internal teams to troubleshoot and resolve backend or system issues.
- SLA & Booking Monitoring – Track booking statuses and system-generated processes to ensure full SLA compliance and timely service delivery.
- Manual Adjustments & Reconciliations – Handle manual updates to bookings, correct inventory discrepancies, and ensure financial accuracy in coordination with our finance team.
- Content & Workflow Management – Support suppliers in maintaining accurate and appealing content (descriptions, images, rates), and ensure internal SOPs and workflows remain updated and aligned with process changes.
- Availability & Pricing Optimization – Collaborate with suppliers to keep availability and pricing up to date and competitive.
- Support Integration – Respond to inquiries from internal teams (e.g., Customer Support via Zendesk or Slack), particularly when coordination with suppliers is required.
Requirements
What you’ll need- Strong proficiency in English and Vietnamese – Mandatory
- Willingness to work in shifts and during weekends – Mandatory
- Minimum 6 months of relevant experience in operations, account management, or a similar role
- Excellent communication and interpersonal skills, with the ability to collaborate and influence both internal and external stakeholders
- Strong attention to detail and ability to work under pressure in a fast-paced environment
- Experience working with CRM or support platforms such as Salesforce, Zendesk, or similar tools
- Proficiency in Excel; analytical mindset and strong problem-solving skills
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account 12Go Website LinkedIn All Job Openings 51 - 200 employees Founded 2012 🚗 Transport Transport
- Travel 12Go is an online travel agency that offers ticket booking services for various modes of transportation across the Asia-Pacific region and beyond. Their platform enables users to book tickets for trains, buses, ferries, and flights, connecting passengers within countries as well as internationally. 12Go aims to simplify travel planning by providing a comprehensive booking experience, catering to both individual travelers and group bookings. With offices in multiple locations, including Singapore and Cyprus, 12Go is positioned as a significant player in the travel and transport industry, focusing on convenience and accessibility in travel arrangements. Operations Specialist Job not on LinkedIn 🔥 0 minutes ago ⏰ Full Time 🟢 Junior ⚙️ Operations 🚫👨🎓 No degree required 🗣️🇻🇳 Vietnamese Required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Supplier Relationship Management – Act as the main operational contact for suppliers, providing ongoing support and maintaining open communication channels.
- Operational Execution & Maintenance – Manage day-to-day updates to supplier contracts, routes, and systems, including enabling/disabling services as needed.
- Issue Resolution & Escalation – Own the resolution of technical or operational challenges; collaborate with internal teams to troubleshoot and resolve backend or system issues.
- SLA & Booking Monitoring – Track booking statuses and system-generated processes to ensure full SLA compliance and timely service delivery.
- Manual Adjustments & Reconciliations – Handle manual updates to bookings, correct inventory discrepancies, and ensure financial accuracy in coordination with our finance team.
- Content & Workflow Management – Support suppliers in maintaining accurate and appealing content (descriptions, images, rates), and ensure internal SOPs and workflows remain updated and aligned with process changes.
- Availability & Pricing Optimization – Collaborate with suppliers to keep availability and pricing up to date and competitive.
- Support Integration – Respond to inquiries from internal teams (e.g., Customer Support via Zendesk or Slack), particularly when coordination with suppliers is required. 🎯 Requirements
- Strong proficiency in English and Vietnamese – Mandatory
- Willingness to work in shifts and during weekends – Mandatory
- Minimum 6 months of relevant experience in operations, account management, or a similar role
- Excellent communication and interpersonal skills, with the ability to collaborate and influence both internal and external stakeholders
- Strong attention to detail and ability to work under pressure in a fast-paced environment
- Experience working with CRM or support platforms such as Salesforce, Zendesk, or similar tools
- Proficiency in Excel; analytical mindset and strong problem-solving skills Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Operations Associate 🕒 February 25 Momos 11 - 50 🤖 Artificial Intelligence 🤝 B2B ☁️ SaaS Website LinkedIn All Job Openings Customer Operations Associate involved in daily operations, solving customer issues efficiently. Join Momos, a dynamic Customer Experience Management Platform for multi-location brands. ⏰ Full Time 🟢 Junior 🟡 Mid-level ⚙️ Operations 🚫👨🎓 No degree required View More Operations Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs
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Hard Skills & Tools
operations managementaccount managementproblem-solvingdata analysiscontract managementinventory managementSLA compliancecontent managementworkflow managementmanual adjustments
Soft Skills
communication skillsinterpersonal skillscollaborationattention to detailability to work under pressureinfluenceadaptabilitycustomer service orientationteamworktime management