• - Resolve customer complaints via email or social media.
• - Assist customers by providing the information they require.
• - Communicating and coordinating with colleagues and other departments as necessary.
• - Track bad reviews and support cases to identify problems & resolve them.
• - Suggest and make changes to improve operational workflows.

Requirements

- Up to 2-3 years of experience in CS.
- Verbal and written fluency in English.
- Knowledge of Internet services and software technologies.
- Knowledge of Zendesk is a plus.
- Self-organized and great time management skills.
- Strong problem-solving and multitasking skills.
- Can raise a question and/or deliver any issue to the responsible person.
- Quick to adapt to changing situations.
- Quick in responding and an ability to prioritize tasks.
- Looking for a long-term job.

🔍 ATS Optimization Keywords
Below are skills and terms extracted directly from this job posting to improve Applicant Tracking System (ATS) visibility. This unique feature helps candidates tailor their applications more effectively — a feature exclusive to JobTailor job listings.

Hard Skills

customer service
problem-solving
multitasking
time management
Internet services
software technologies

Soft Skills

verbal communication
written communication
self-organization
adaptability
prioritization

Senior Customer Support

Bilingual Customer Support – Vietnamese/English