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10x.Team

Customer Success Manager – AI Trainer

10x.Team

. Review and refine AI-generated responses related to customer success, account management, and client engagement.

Posted 3/10/2026contractRemote • 🇩🇪 GermanyMid-LevelSenior💰 €61 - €137 per hourWebsite

About the role

Key responsibilities & impact
  • Review and refine AI-generated responses related to customer success, account management, and client engagement.
  • Evaluate outputs for technical accuracy, clarity, and commercial realism.
  • Draft complex customer scenarios such as onboarding journeys, troubleshooting escalations, renewal negotiations, or feedback management.
  • Create variations of scenarios from different perspectives, such as client, success manager, or executive stakeholder.
  • Identify weaknesses in customer experience logic, communication effectiveness, or issue resolution approaches.
  • Assess and improve AI-generated content to ensure it reflects real-world customer success practices, effective client interactions, and industry standards.
  • Help improve how AI systems understand and reason about customer success at scale.

Requirements

What you’ll need
  • An experienced customer success, account management, client support, or engagement specialist
  • Based in the EU or UK
  • With several years of experience in customer success, client management, support operations, or related fields
  • Skilled in client relationship management, problem resolution, and communication best practices
  • Available 8 to 20 hours per week
  • Able to start in the coming weeks

Benefits

Comp & perks
  • Flexible hours
  • Fully remote
  • Apply your customer success expertise in the field of AI
  • Contribute to improving widely used AI systems
  • Clear scope and structured onboarding
  • Potential for longer-term collaboration based on performance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
client relationship managementproblem resolutioncommunication best practicescustomer experience logicissue resolutionclaritytechnical accuracycommercial realismfeedback managementonboarding journeys