Central Admin – Touch Agent

1-800-PACK-RAT

Central Admin Touch Agent supporting over eighty corporate facilities with billing, collections, and customer service. Collaborating with team members to resolve billing discrepancies and administrative tasks.

Posted 7/7/2026full-timeWake Forest • North Carolina • 🇺🇸 United StatesMid-LevelSenior💰 $18 - $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational skills and attention to detail in billing administration, with proficiency in Microsoft Office Suite. Capable of effectively communicating and collaborating in a fast-paced, customer-focused environment while managing multiple tasks and adapting to change.

Highest-signal resume keywords

Billing AdministrationCustomer ServiceMicrosoft Office SuiteData EntryOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Billing ProceduresData EntryInvoicingPayment ProcessingCollections Procedures

Soft Skills

CommunicationDetail OrientedProfessionalismTeam CollaborationAdaptability

Tools & Technologies

Proprietary SoftwareMicrosoft ExcelMicrosoft OutlookMicrosoft Word

Industry Keywords

High-Volume EnvironmentCustomer-FocusedFast-Paced EnvironmentFollow-Up SkillsAutonomous Work

About the role

Key responsibilities & impact

Communicate with local facilities to research and resolve customer service issues.
Collaborate with team members and customers to resolve billing and administrative inconsistencies and errors.
Produce invoices and process payments.
Data entry of completed facility delivery/pickup paperwork into proprietary software.
Flexibility to work extended hours as needed.
Perform additional responsibilities as requested.

Requirements

What you’ll need

Ability to work in a high-volume environment with a focus on peak and regular season billing administration.
Customer-focused with a high level of professionalism and discretion.
Strong organization skills, including detail orientated with strong follow up and follow-through skills.
Excellent verbal and written communication.
Ability to work autonomously in a fast-paced environment and multi-task.
Proficiency in Microsoft Office Suite (Excel, Outlook & Word).
Ability to thrive in a team environment.
Ability to work effectively under deadlines in a fast-paced environment.
Ability to adapt to change.
Knowledge of billing and collections procedures.

Benefits

Comp & perks

Competitive wages based on experience.
Comprehensive benefits package including health, dental, and vision insurance.
Paid time off and holidays.
401K with company match.