Central Admin – Touch Agent

1-800-PACK-RAT

Central Admin Touch Agent supporting over eighty corporate facilities with billing, collections, and customer service. Collaborating with team members to resolve billing discrepancies and administrative tasks.

Posted 7/7/2026full-timeWake Forest • North Carolina • 🇺🇸 United StatesMid-LevelSenior💰 $18 - $20 per hourWebsite

About the role

Key responsibilities & impact

Communicate with local facilities to research and resolve customer service issues.
Collaborate with team members and customers to resolve billing and administrative inconsistencies and errors.
Produce invoices and process payments.
Data entry of completed facility delivery/pickup paperwork into proprietary software.
Flexibility to work extended hours as needed.
Perform additional responsibilities as requested.

Requirements

What you’ll need

Ability to work in a high-volume environment with a focus on peak and regular season billing administration.
Customer-focused with a high level of professionalism and discretion.
Strong organization skills, including detail orientated with strong follow up and follow-through skills.
Excellent verbal and written communication.
Ability to work autonomously in a fast-paced environment and multi-task.
Proficiency in Microsoft Office Suite (Excel, Outlook & Word).
Ability to thrive in a team environment.
Ability to work effectively under deadlines in a fast-paced environment.
Ability to adapt to change.
Knowledge of billing and collections procedures.

Benefits

Comp & perks

Competitive wages based on experience.
Comprehensive benefits package including health, dental, and vision insurance.
Paid time off and holidays.
401K with company match.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Billing ProceduresData EntryInvoicingPayment ProcessingCollections Procedures

Soft Skills

CommunicationDetail OrientedProfessionalismTeam CollaborationAdaptability