Vice President

• Design and govern the enterprise training curriculum for all RCM roles
• Build and maintain training pathways for AI tool adoption
• Oversee QA programs for all human work product across service delivery
• Own the analytics infrastructure and reporting function that tracks delivery performance
• Build and lead a high-performing team of directors and individual contributors

Senior Vice President, Quality and Intelligence

• Provide strategic and day-to-day leadership across configuration, enrollment, correspondence, provider credentialing, and provider operations.
• Establish a high-performing culture focused on quality, productivity, continuous improvement, and client/member/provider experience.
• Drive operational scale and standardization while enabling flexibility for complex benefit designs and client requirements.
• Develop and manage annual operating plans, staffing models, budgets, and capacity planning aligned to growth forecasts and client commitments.
• Own operational execution for new client builds, renewals, and mid-year changes.
• Lead eligibility and enrollment operations.
• Oversee creation and configuration of outbound correspondence.
• Manage end-to-end provider onboarding and lifecycle operations.
• Establish and maintain SOPs, controls, and documentation required for audits.

AVP, Member & Provider Service Delivery

• Provide strategic and day-to-day leadership across configuration, enrollment, correspondence, provider credentialing, and provider operations
• Own operational execution for new client builds, renewals, and mid-year changes
• Lead eligibility and enrollment operations, ensuring member experience and claims readiness
• Oversee creation and configuration of outbound correspondence
• Lead end-to-end provider onboarding and lifecycle operations
• Establish and maintain SOPs, controls, and documentation for audits

• Serve as executive sponsor on key programs and accounts
• Build trusted relationships with senior government stakeholders
• Lead high-stakes communications, escalations, and recovery efforts
• Drive organic growth, recompete success, and pre-RFP positioning
• Translate delivery insights into future opportunity shaping
• Lead and develop a high-performing organization of delivery leaders
• Establish clear accountability and role clarity across leadership layers
• Build a strong leadership bench and succession pipeline
• Drive a culture of ownership, transparency, and continuous improvement
• Own portfolio performance across cost, schedule, scope, and quality
• Ensure consistent, real-time visibility into program health
• Lead intervention and recovery efforts for at-risk programs
• Establish consistent delivery practices across programs without over-bureaucratizing teams
• Reduce operational burden on delivery leaders and increase organizational leverage
• Design and operate a unified delivery system
• Replace manual reporting and coordination with system-driven workflows and automation
• Integrate program, financial, staffing, and risk data into a shared context layer
• Establish system-driven governance, where:
• Program health, risks, and financials are visible in real time
• Escalations are exception-based and timely
• Eliminate redundant reporting, tooling, and coordination layers
• Define and enforce minimum operating Standards (MOS) through systems rather than manual process
• Ensure the system supports both:
• Consistent standards where needed
• Flexibility and team-level autonomy
• Partner with platform, data, and AI teams to:
• Enable automated reporting and insights
• Introduce predictive risk signals
• Support agent-assisted workflows
• Establish continuous, system-driven governance with exception-based escalation
• Ensure audit readiness and compliance with government contracting requirements
• Build proactive risk identification and mitigation practices across the portfolio
• Lead executive-level governance and risk reviews
• Own revenue predictability, margin performance, and portfolio health
• Ensure accurate forecasting and strong EAC discipline across programs
• Partner with Finance to improve financial transparency and decision-making
• Drive accountability for financial outcomes at the program and portfolio level

Executive Vice President, Program Delivery

• Responsible for the development of product/market strategies for new and existing product lines.
• Obtains, analyzes, and communicates relevant marketplace information to internal and external constituencies.
• Owns and is accountable for the product development strategy of the assigned lines/segments of business.
• Drives technological solutions as part of the portfolio.
• Key participant setting strategy and portfolio direction with measurable financial goals.
• Engages with internal and external parties to ensure compliance with regulations.
• Contributes to product management strategies and tactics by providing detailed analysis of various offering components.
• Develops and mentors staff, operating in a culture of high performance.

AVP, Product & Market Development

• Responsible for the overall design, competitive positioning, implementation, communication and administration of global executive compensation programs.
• Ensures that these programs are aligned with the company’s business strategies and talent objectives.
• Work collaboratively within the Internal communications team and across business operations.
• Advise CEO and EVP of People & Communications on any executive compensation offer.
• Conducts annual executive compensation calibration meeting with CEO and EVP.
• Partner with Total Rewards, Corporate Legal, Finance and the Human Capital Committee’s compensation consultant.
• Responsible for the orientation and education of new executives and Human Capital committee members.
• Act as a liaison to the Human Capital Committee (HCC) of the Board of Directors.
• Collaborate with the Finance, Legal and Corporate Communication teams in the development of the company’s annual proxy statement.
• Monitor equity usage including burn rate, overhang, and other dilution analysis.
• Provide leadership, guidance and direction to the executive compensation team.

VP, Global Executive Compensation

• Develop, influence, manage, and execute the overall real estate portfolio strategy and governance processes for US and Ireland
• Serves as a strategic business partner with Unum leadership for real estate portfolio planning
• Identify and present innovative real estate opportunities to Unum leadership
• Develop location strategies that support workplace optimization strategies
• Maximize property revenue, mitigate expenses, and contribute to long term financial goals through leasing
• Ensure Unum compliance as landlord with tenant lease terms
• Oversee development and maintenance of Unum Real Estate Portfolio Database

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Senior Vice President, Quality and Intelligence

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