User Researcher

• Improve conversion, transactions, engagement, and retention across Atlas digital journeys
• Enable successful market launches through in-market usability testing
• Establish a scalable approach to combining qualitative and quantitative insights
• Build foundational UX research and CRO capabilities within the Brand Experience team
• Influence product roadmap and experience strategy through data-driven insights
• Drive a culture of continuous optimization and test-and-learn experimentation

Senior UX Researcher

• Take ownership of end-to-end research studies, including scoping, participant recruitment, methodology selection, facilitation, and analysis, across the full product lifecycle.
• Frame research questions that address product uncertainties and business goals in collaboration with product, design, engineering, and growth.
• Contribute to roadmap planning by surfacing user needs, pain points, and opportunity areas grounded in data.
• Conduct mixed-methods research (e.g., interviews, usability tests, surveys, field studies, A/B testing, etc.) and synthesize findings into clear, actionable insights.
• Support product teams with rapid evaluative testing, continuous discovery practices, and post-launch learnings.
• Partner with data analysts and designers to triangulate findings and ensure insights reflect user behavior, attitudes, and context.
• Translate insights into frameworks, personas, journey maps, or recommendations that support product decisions and roadmap prioritization.
• Present findings clearly and persuasively to cross-functional teams, fostering a shared understanding of user needs.
• Work closely with design, product, engineering, marketing, and customer success teams to ensure user insights are integrated into design and business processes.

UX Researcher

• Lead and execute qualitative and mixed-method research across the product lifecycle (discovery through validation)
• Identify customer needs, jobs-to-be-done, pain points, and decision drivers
• Conduct concept testing, usability evaluations, and in-market learning
• Conduct exploratory research to identify opportunity areas and unmet needs
• Synthesize findings into clear points of view, hypotheses, and learning agendas
• Support product and experience strategy through evidence-based recommendations
• Analyze and improve end-to-end customer experiences across channels, teams, and systems
• Map customer journeys, service flows, and dependencies to identify friction and breakdowns
• Connect customer pain points to internal processes, policies, handoffs, and enabling systems
• Partner cross-functionally to identify opportunities for simplification and service improvement
• Facilitate working sessions and workshops to align stakeholders and advance solutions
• Translate research into clear, actionable recommendations tied to business decisions
• Develop executive-ready readouts, reports, and narratives
• Apply appropriate research methods with sound judgment on scope, rigor, and timing
• Use AI tools responsibly to accelerate research planning, synthesis, and analysis while maintaining integrity and quality

Lead UX Researcher

• Drive the end-to-end UX research practice for a complex product portfolio
• Lead both strategic generative research and evaluative studies
• Form key partnerships with product, engineering, and design teams
• Advocate for user-centered decisions in product roadmaps
• Support less experienced researchers through coaching and mentorship
• Clearly communicate qualitative analysis, recommendations, and potential design solutions
• Develop a UX research approach, schedule, and detailed test plan
• Transform data into prioritized, actionable recommendations

• Conduct quantitative user experience research
• Translate data into clear narratives and recommendations
• Partner with cross-functional teams to define research questions
• Design and maintain measurement frameworks

Quantitative User Experience Researcher II

• Execute mixed-methods research to generate actionable insights that inform product and business decisions.
• Plan and run end-to-end studies including research design, participant recruiting, moderation, analysis, and synthesis.
• Partner with product managers, designers, and engineering teams to translate research findings into product requirements.
• Select and apply appropriate research methods based on product maturity and decision needs.
• Communicate research insights in concise formats tailored to stakeholders.

UX Researcher II – Mixed Methods

• Coordinating work with the point of contact in the UX Research team, the rest of the team, and stakeholders to drive and support research projects.
• Supporting the UX Research point of contact in scoping projects as requested (e.g., to determine project goals, methodologies, logistics, and timelines).
• Developing an understanding of the product, its context, and the research objectives.
• Coordinating with UX Research point of contact to manage and execute all phases of the research process, including creating materials, coordinating research operations, overseeing participant recruitment/survey distribution, scheduling and running research sessions (using interpretation support when appropriate) or data collection, and doing analysis and report-writing.
• Delivering comprehensive research results, translating findings into actionable insights that can inform product and decisions.
• Communicating research findings and recommendations to stakeholders in clear and compelling ways.

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