User Researcher

• Act as a top-level specialist in digital UX research, leveraging advanced expertise to generate actionable insights.
• Plan, design, and execute a wide range of qualitative and quantitative research studies, including moderated/unmoderated usability testing, tree testing, card sorting, and surveys.
• Translate business questions into rigorous research plans and methodologies.
• Identify and implement appropriate methods for gathering user feedback across channels.
• Employ research tools (online or AI based), such as UserTesting.
• Synthesize findings into clear, actionable recommendations that influence product, design, and business strategy.
• Apply AI tools to support analysis, synthesis, secondary research, and reporting, using strong judgment where human rigor is required.
• Coordinate external research efforts with vendors or partners, seeking industry-leading practices and benchmarking opportunities (QXscore).
• Consult on UX-related matters with cross-functional teams, fostering collaboration and knowledge-sharing across departments.
• Coach other professionals within the UX research team, providing guidance and mentorship to junior colleagues.
• Evaluate and implement new tools, including AI-enabled research solutions.

Senior Manager, User Research

• Take ownership of end-to-end research studies, including scoping, participant recruitment, methodology selection, facilitation, and analysis, across the full product lifecycle.
• Frame research questions that address product uncertainties and business goals in collaboration with product, design, engineering, and growth.
• Contribute to roadmap planning by surfacing user needs, pain points, and opportunity areas grounded in data.
• Conduct mixed-methods research (e.g., interviews, usability tests, surveys, field studies, A/B testing, etc.) and synthesize findings into clear, actionable insights.
• Support product teams with rapid evaluative testing, continuous discovery practices, and post-launch learnings.
• Partner with data analysts and designers to triangulate findings and ensure insights reflect user behavior, attitudes, and context.
• Translate insights into frameworks, personas, journey maps, or recommendations that support product decisions and roadmap prioritization.
• Present findings clearly and persuasively to cross-functional teams, fostering a shared understanding of user needs.
• Work closely with design, product, engineering, marketing, and customer success teams to ensure user insights are integrated into design and business processes.

UX Researcher

• Coordinating work with the point of contact in the UX Research team, the rest of the team, and stakeholders to drive and support research projects.
• Supporting the UX Research point of contact in scoping projects as requested (e.g., to determine project goals, methodologies, logistics, and timelines).
• Developing an understanding of the product, its context, and the research objectives.
• Coordinating with UX Research point of contact to manage and execute all phases of the research process, including creating materials, coordinating research operations, overseeing participant recruitment/survey distribution, scheduling and running research sessions (using interpretation support when appropriate) or data collection, and doing analysis and report-writing.
• Delivering comprehensive research results, translating findings into actionable insights that can inform product and decisions.
• Communicating research findings and recommendations to stakeholders in clear and compelling ways.

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Senior Manager, User Research

UX Researcher

Senior UX Researcher – 3 Month Contract