User Researcher

• Take ownership of end-to-end research studies, including scoping, participant recruitment, methodology selection, facilitation, and analysis, across the full product lifecycle.
• Frame research questions that address product uncertainties and business goals in collaboration with product, design, engineering, and growth.
• Contribute to roadmap planning by surfacing user needs, pain points, and opportunity areas grounded in data.
• Conduct mixed-methods research (e.g., interviews, usability tests, surveys, field studies, A/B testing, etc.) and synthesize findings into clear, actionable insights.
• Support product teams with rapid evaluative testing, continuous discovery practices, and post-launch learnings.
• Partner with data analysts and designers to triangulate findings and ensure insights reflect user behavior, attitudes, and context.
• Translate insights into frameworks, personas, journey maps, or recommendations that support product decisions and roadmap prioritization.
• Present findings clearly and persuasively to cross-functional teams, fostering a shared understanding of user needs.
• Work closely with design, product, engineering, marketing, and customer success teams to ensure user insights are integrated into design and business processes.

UX Researcher

• Own the design, implementation, governance, and continuous improvement of the systems and AI-enabled workflows that power the UX research lifecycle, ensuring they are scalable, ethical, measurable, and researcher-centered.
• Design, implement, and maintain tool integrations and automations across the full research lifecycle (intake → study execution → repository → retrieval).
• Create and maintain standardized research operating components (intake forms, study templates, tagging systems, reporting scaffolds, and reusable insight frameworks).
• Build and enforce repository architecture, taxonomies, and knowledge management structures that make insights discoverable and reusable.
• Define approved AI use cases for the research team and maintain prompt libraries, documentation standards, and QA frameworks.
• Implement AI-assisted workflows that accelerate preparation, synthesis, and documentation while preserving human-led interpretation.
• Ensure AI systems and workflows align with research ethics, data privacy standards, and auditability requirements.
• Evaluate AI tools and research systems through structured experimentation and ongoing UX research.
• Conduct generative and evaluative research to understand user needs, behaviors, and motivations using qualitative and quantitative methods.
• Develop research plans, screeners, discussion guides, and success metrics aligned to product and systems goals.
• Facilitate remote and in-person research sessions, including interviews, usability testing, workshops, and evaluative studies.
• Analyze and synthesize findings into clear, actionable insights.
• Deliver executive-ready reports, dashboards, and insight summaries tailored to stakeholders.
• Partner with product managers, designers, engineers, and analysts to inform direction and validate decisions.

UX Researcher, Systems & AI Enablement

• Coordinating work with the point of contact in the UX Research team, the rest of the team, and stakeholders to drive and support research projects.
• Supporting the UX Research point of contact in scoping projects as requested (e.g., to determine project goals, methodologies, logistics, and timelines).
• Developing an understanding of the product, its context, and the research objectives.
• Coordinating with UX Research point of contact to manage and execute all phases of the research process, including creating materials, coordinating research operations, overseeing participant recruitment/survey distribution, scheduling and running research sessions (using interpretation support when appropriate) or data collection, and doing analysis and report-writing.
• Delivering comprehensive research results, translating findings into actionable insights that can inform product and decisions.
• Communicating research findings and recommendations to stakeholders in clear and compelling ways.

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UX Researcher

UX Researcher, Systems & AI Enablement

Senior UX Researcher – 3 Month Contract