Travel Specialist

• Manage the IOS travel support inbox as a dedicated operational queue, including triage, prioritization, issue tracking, and timely status updates.
• Provide expert consultative guidance on the Federal Travel Regulation (FTR), HHS Travel Policy, entitlements, per diem, constructive travel, invitational travel, and other complex travel scenarios.
• Create, amend, and manage travel authorizations and vouchers in ETS, including complex multi-city, multi-location, and constructive travel trips.
• Maintain and update traveler profiles in ETS and support onboarding for new IOS travelers and staff.
• Deliver proactive trip planning, higher-touch reservation coordination, and detailed reviews of travel options to ensure compliance and mission alignment.
• Track, analyze, and report monthly workload metrics, trends, and performance data using advanced Excel skills.
• Prepare professional summaries, trend reports, and presentations for operational check-ins and leadership updates.
• Maintain and improve travel expense templates and support documentation for strong audit trails.
• Leverage AI tools to improve efficiency in reporting, documentation, and process improvement.
• Conduct traveler readiness reviews and proactively monitor changes to minimize unnecessary fees.
• Facilitate recurring operational meetings, prepare issue logs, and support continuous process improvement.

Travel Specialist jobs in Maryland

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Senior Travel Program Specialist, Custom Travel