Trainer

• Conduct onboarding training for new hires on billing processes, systems, and tools
• Deliver refresher and upskilling sessions to improve team performance and accuracy
• Develop and maintain training materials, DTPs, process documentation, and job aids
• Facilitate training on end-to-end billing processes including invoice generation, submission via portals, spreadsheets, and email
• Provide training on customer-specific billing requirements

Billing Trainer delivering process training for Personiv’s Manila billing operations

Billing Trainer

Billing Trainer delivering onboarding, refresher, and upskilling sessions for Personiv’s Manila billing operations. Developing materials and training teams on end-to-end and customer-specific billing requirements.

• Train all new hires on daily job responsibilities, internal processes, policies, procedures, and proprietary systems, and provide employment recommendations based on demonstrated competencies and performance during training.
• Independently develop, maintain, and continuously improve training curricula, materials, manuals, and learning resources to ensure accuracy, relevance, and effectiveness.
• Design, facilitate, and evaluate instructor-led and virtual training programs for new hires and existing staff using adult learning principles.
• Assess learner competency through observation, coaching, role-play, quality reviews, and performance evaluations, providing timely feedback and recommendations.
• Identify training and development needs through quality audits, performance trends, and monitoring activities, and develop targeted educational interventions to address performance gaps.
• Develop, coordinate, and facilitate ongoing education and professional development programs to enhance clinical knowledge, technical skills, and service quality.
• Maintain accurate training records, competency assessments, attendance, and documentation of employee progress.
• Evaluate training effectiveness using learner feedback, quality metrics, operational data, and performance outcomes, and implement improvements as needed.
• Provide ongoing coaching to new hires and employees to reinforce learning, improve performance, and support successful transition into their roles.
• Communicate effectively with managers regarding employee progress, development needs, competency assessments, and training recommendations.
• Maintain and update training manuals, job aids, and educational materials to reflect policy, procedural, regulatory, and system changes.
• Respond to team members and customer needs in a timely, professional, and collaborative manner to foster a positive team environment.
• Prioritize and organize workload to meet deadlines while managing multiple training initiatives and competing priorities.
• Collaborate with management, account management, quality, and operational leaders on client presentations, special projects, and initiatives that improve operational and clinical performance.
• Coordinate staff development seminars and educational initiatives that support ComPsych's quality standards, clinical excellence, and organizational objectives.
• Perform other duties as assigned.

Trainer delivering behavioral health programs for ComPsych

Global Trainer – Behavioral Health

Trainer responsible for designing, delivering, and evaluating training programs at ComPsych. Ensures employees acquire necessary knowledge and skills for success in behavioral health programs.

• Train, fine-tune, and continuously improve the product’s Small Language Models (SLMs) under the direction of the Senior Agentic AI Lead
• Build and maintain evaluation and regression-test suites to catch model drift or degraded performance before it reaches production
• Monitor live model behavior in production, triage anomalies, and escalate incidents appropriately
• Curate, clean, and manage training and evaluation datasets in line with governance and data-handling standards
• Work within the Claude Code, Postgres, and Rust stack to support model integration and testing
• Document model versions, training decisions, evaluation results, and known limitations
• Collaborate closely with the junior developer on the pod to keep documentation and test coverage current
• Manage your own workstream through Jira and contribute to the shared GitHub codebase
• Flag risks around model behavior, bias, or data handling to the Senior Agentic AI Lead promptly

Mid-level SLM Trainer improving Small Language Models for AI product in the Philippines

SLM Trainer

Mid-level SLM Trainer improving Small Language Models for AI product in a Philippine-based pod. Collaborating and reporting to the Senior Agentic AI Lead for governance systems.

Trainer jobs in Philippines

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Billing Trainer

Global Trainer – Behavioral Health

SLM Trainer