Trainer

• Work with L&D, Operations, and business leaders to understand learning goals.
• Facilitate workshops, in-person and virtual.
• Lead learning performance calibrations.
• Use regional data analysis for franchise training completions such as: Course completion rates, Assessment scores, Time to complete training, Certification rates, Learner engagement.
• Implement training programs, content, and offline training with franchise organizations.
• Turn business goals into trackable metrics and distribute to key stakeholders and teams.
• Analyze survey responses to identify themes, sentiments, and specific feedback points.
• Prepare and Interpret Reporting Data.
• Compare learning and operations data from systems like LMS, GXI, and performance platforms.
• Use data from reporting and LMS to coach franchisee Training performance to ensure it is accurate and consistent.
• Propose remediation analysis for franchise training market gaps, including strategy calls and action plans.
• Schedule reports or alerts to highlight key changes or issues.
• Analyze historical training completion data to identify trends, patterns, and potential bottlenecks.
• Tailor updates and tracking metrics to each type of user (RBI leadership, Regional Ops, FZ Ops & Training teams, etc.).
• Communicate findings through various channels (e.g., presentations, written reports, executive summaries).
• Partner with regional operations to embed training needs in operations performance metrics (i.e., REV, Zenput).
• Write clear operations training guides explaining each tool’s processes, purpose, and how to use it.
• Share feedback reports with Training Team, subject matter experts (SMEs), and Regional Ops managers.
• Collaborate with these stakeholders to develop and implement content revisions and improvements based on the data.
• Analyze Franchisee’s LMS Training Plans to track the impact of content updates on subsequent ratings and feedback.

Regional Field Trainer leading operations training at Burger King in LAC region

Regional Field Trainer

Regional Field Trainer leading operations training and performance analysis for Burger King across LAC nations. Delivering impactful learning programs to drive business results and improve team capability.

• Deeply understand the client's segment and market positioning;
• Understand the profile of the employees who will participate in the trainings;
• Deepen knowledge of the topics to be covered;
• Co-design the training content journey;
• Develop and customize trainings using examples and case studies you master, preferably relevant to the client's business area;
• Conduct alignments, validations, and debriefings with the client and the ACE team;
• Facilitate the trainings.

ACE Trainer creating professional learning experiences for clients

ACE Trainer

ACE Trainer facilitating content on agility and innovation to transform client realities. Partnering with ACE to construct personalized corporate learning journeys.

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Regional Field Trainer

ACE Trainer