Technical Customer Success

• Set up and configure client accounts, ensuring a smooth start to their Tidio experience.
• Implement and customize solutions based on each client’s specific business needs.
• Discuss and design custom solutions with clients and prospective clients during video calls, providing expert guidance and technical insights.
• Provide ongoing support for implemented solutions, helping clients optimize and adapt them as their needs evolve.
• Integrate Tidio with external systems (e.g., CRMs, e-commerce platforms) using APIs and JSON data structures.
• Troubleshoot and resolve technical issues, collaborating with Product and Engineering teams when needed.
• Manage implementation projects from start to finish—planning, coordinating, and ensuring timely delivery.
• Work cross-functionally with Customer Success, Sales, Product, and Engineering to align solutions with client goals.
• Identify and drive process improvements, helping to streamline and scale the implementation workflow.

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Technical Implementation Specialist, AI-driven B2B SaaS