Technical Customer Success

• Addressing customer inquiries and issues, providing initial troubleshooting.
• Logging and tracking customer issues using a ticketing system.
• Collecting detailed information from customers to accurately understand their problems.
• Resolving basic technical issues or escalating complex cases to higher-level support.
• Providing feedback to customers on their queries and ensuring satisfactory resolution.

Customer Success Engineer – Tier 1

• Handling more complex technical issues that have been escalated from Tier 1.
• Conducting thorough analysis to identify the root causes of technical problems.
• Working closely with Tier 1 support and other departments for issue resolution.
• Providing guidance and training to Tier 1 support to enhance their problem-solving skills.
• Updating and maintaining internal knowledge bases and documentation.

TechnicalCustomer Success jobs in Philippines

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Customer Success Engineer – Tier 1

Customer Success Engineer – Tier 2