Technical Customer Success

• Track Key Customer Adoption KPIs: Monitor and analyze key customer adoption metrics to drive strategy and improvements.
• Ownership of Customer Onboarding: Take charge of the customer onboarding process post-sales, focusing on First Active Use, Meaningful Use, and increased Total Active Use.
• Resolution Expertise: Demonstrate a deep understanding of complex customer needs and lead the resolution of their issues.
• Execution: Conduct Webinars and Training: Develop and conduct webinars and create training content for customers at scale.
• High-Touch Customer Engagement: Monitor and identify high-touch customers on a one-on-one basis to ensure their success and adoption with ShareFile.
• Problem-Solving: Identify customer problems and propose or implement solutions using a customer-centric approach.
• Ensure Customer Adoption and Retention: Prioritize customer adoption and retention through strategic initiatives.

Customer Success Engineer II

• Make data-driven recommendations to your customers on how they can optimize the value of Procore, based on customer analytics and industry best practices.
• Craft value-based presentations that address customer business problems and accelerate the adoption of the Procore platform
• Provide product roadmap and product release updates to your customers so that they can benefit from our leading-edge technology
• Drive in product demonstrations and coordinate multiple technical resources, both internal and external
• Serve as a technical account manager by providing the highest level of responsiveness and customer service and to your clients, through clear and effective communication
• Foster a positive team culture by supporting and mentoring your fellow Procorians and collaborating with all levels of the organization to develop best practices.
• Develop a mastery of Procore’s products, professional services, and industry best practices
• Up to 15% travel to client sites (may include domestic and international), industry events, and other Procore offices

TechnicalCustomer Success jobs in Costa Rica

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Customer Success Engineer II

Customer Success Engineer II, SMB

Customer Success Engineer II, SMB