Technical Customer Success

• Own end to end technical success across assigned customer accounts• Implementing architecture and solutions for new and expansion opportunities• Serve as the primary customer-facing lead• Perform hands-on work within the platform• Support primary use cases in CCM and cyber risk reporting• Drive delivery across data ingest, ETL, storage, and integrations• Act as a DataBee practitioner voice externally• Partner with Sales Engineering and Product teams to support solution deployment• Engage alongside Sales Engineering in complex enterprise opportunities• Provide technical leadership and mentorship across teams• Drive continuous optimization and maturity of customer environments post-deployment• Travel to customer sites or Comcast office upon request

Principal Technical Customer Success Manager

• Lead customers through the onboarding and implementation process from kickoff to go-live.
• Coordinate implementation timelines, milestones and deliverables to support successful deployments.
• Facilitate customer meetings, communications and follow-up activities throughout implementation.
• Partner with Customer Success, Product and Technical teams to deliver a consistent customer experience.
• Identify implementation risks or blockers and work with stakeholders to resolve them.
• Support technical onboarding activities, including integrations, data setup and system configuration.
• Troubleshoot common implementation and integration issues, escalating more complex problems where appropriate.
• Communicate technical concepts and implementation progress clearly to both technical and non-technical audiences.
• Maintain implementation documentation and contribute to improving processes, workflows and reporting.

Technical Implementation Specialist

• Diagnose, debug, and resolve complex application, integration, and data issues that surpass Tier 2 capabilities.
• Own the troubleshooting of SAML SSO configurations and API-driven integrations.
• Manage and validate complex file provisioning workflows, including structured data files (CSV, JSON, XML) and secure automated transfers via SFTP.
• Read and interpret JavaScript/scripting languages and system logs to pinpoint the root cause of unexpected platform behavior.
• Partner with engineering to document system architecture quirks, create advanced internal troubleshooting guides, and recommend product improvements.
• Translate highly complex technical engineering concepts into clear, actionable, and empathetic updates for university stakeholders.
• Participate in a scheduled rotation to provide first-line engineering-level response for critical, customer-reported Severity 1 issues (24/7/365 availability).
• Perform other duties as assigned.

TechnicalCustomer Success jobs in Colorado

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Principal Technical Customer Success Manager

Technical Implementation Specialist

Customer Success Engineer