Technical Writer

• Writing deviations, action plans, trend reports, and engineer change requests (ECR’s)
• Assisting with the writing and revision of standard operating procedures
• Assisting with audit response development
• Taking direction from the Manager of Compliance regarding any related activities as needed
• Managing multiple deviation investigations simultaneously
• Ensuring investigations comply with cGMP regulations
• Collaborating with process experts and production personnel to solve problems
• Writing and revising SOP’s based upon input from operations or other subject matter experts
• Creating trend reports necessary to meet compliance obligations and KPI’s
• On-site presence before and during inspections to support the operations team

• Create, update, and revise required system documentation, user guides, and other necessary documentation for internal and external audiences
• Research system features and functions by interviewing subject matter experts, reviewing AI-generated drafts, and working with early versions of software and data
• Provide clear and concise verbal and written communication tailored to the appropriate audience — technical and non-technical
• Work with stakeholders, Product Owners, and other writers to evolve the documentation backlog around the goals and objectives of the documentation strategy, including AI-assisted content workflows and content lifecycle management
• Possess and continually build business acumen including the operational areas and technical systems Nelnet currently uses
• Analyze and identify audience needs and meet or exceed those needs through user-targeted documentation
• Maintain and evolve AI-assisted documentation workflows — including prompt templates, review standards, and content structure — so that documentation is usable by both human readers and AI systems that consume it downstream
• Own the development, execution, and maintenance of a consistent Knowledge Management process for IT Delivery

• Support a small team of writers who produce a complete documentation set for multiple state clients and applications; evaluate work and assign tasks
• Determine documentation updates by reviewing requirements/design inputs and confirming scope with product, development, test, and project management teams
• Produce clear client-facing deliverables, including system documents, user manuals, report/interface specifications, job aids and training/communications artifacts
• Lead and facilitate review meetings with state clients and internal subject matter experts; drive timely feedback and incorporate revisions to maintain accuracy
• Mentor and coach writers; provide editorial feedback, quality checks and guidance on tools and processes
• Manage documentation repository; maintain version control and archival copies of approved documents
• Define and enforce documentation standards, templates, and style guidelines; set team policies and lead continuous improvement efforts

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