Technical Writer

• Editing technical and scientific documents, for grammar, spelling, punctuation, acronym use
• Collaborating with project managers and senior technical resources on multiple projects
• Overseeing response to client comments to documents via comment response matrices
• Providing document production support (e.g., creation of pdfs)
• Supporting technical teams in the development, organization, and refinement of environmental and engineering deliverables

Technical Editor

• Written Content and Code: Develop and co-develop technical articles and sample code in collaboration with stakeholders such as tech artists and R&D engineers.
• Video Tutorials: Create and produce short feature-in-action videos and tutorials using in-editor footage. This content will visually demonstrate workflows, best practices, and the full capabilities of our tools, helping customers understand complex functionalities.
• Hands-on Assets: Build mini-demos, samples, and code snippets to facilitate user experience, onboarding, and success. Provide customers with hands-on opportunities to experience the power of the tools directly on their own machines, translating complex features into tangible experiences.

Senior Technical Content Marketing

• Conduct onsite training sessions for key customers on the installation, operation, and maintenance of our data center cooling products
• Develop and deliver training materials, including manuals, presentations, and hands-on demonstrations
• Provide technical writing, support, and mentorship to customers during the installation and maintenance processes
• Collaborate with the sales and customer service teams to identify customer training needs and develop customized training programs
• Ensure customers are fully trained and confident in using our products to enhance their efficiency and happiness
• Maintain up-to-date knowledge of our products and services to provide accurate and relevant training
• Collect and analyze customer feedback to continuously improve training programs and materials
• Travel to customer locations as the need arises to deliver onsite training

Training Specialist, Technical Writer – Data Center Cooling Solutions

• Create and maintain technical documentation for products
• Collaborate with engineers and product managers
• Review and edit content for clarity and accuracy
• Participate in product development meetings to understand requirements

Senior Technical Writer

• Create, edit, and maintain technical documentation including user guides, product manuals, knowledge base articles, API documentation, SOPs, release notes, and training materials.
• Work closely with engineers, product managers, designers, and subject matter experts to gather information and understand technical concepts.
• Translate complex technical information into clear documentation tailored to different audiences, including end users, developers, and internal teams.
• Organize and structure content to improve usability, consistency, and accessibility.
• Review and revise existing documentation to ensure accuracy, completeness, and alignment with product updates.
• Develop and maintain documentation standards, style guides, and content templates.
• Support product launches by preparing documentation and release communications.
• Conduct content audits and identify gaps in documentation coverage.
• Manage documentation projects and meet deadlines across multiple initiatives.
• Contribute to continuous improvement of documentation tools, workflows, and processes.

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Technical Editor

Senior Technical Content Marketing

Training Specialist, Technical Writer – Data Center Cooling Solutions

Senior Technical Writer

Technical Writer