Technical Writer

• Create and maintain help center content focused on product features, workflows, and functionality.
• Write and publish release notes for product enhancements, updates, and bug fixes.
• Create feature overviews, how-to guides, and supporting documentation for new product functionality.
• Translate complex technical concepts into clear, concise, and user-friendly content.
• Ensure documentation is accurate, current, and aligned with product behavior.
• Review and update existing content to maintain accuracy and relevance.
• Identify content gaps and opportunities to improve knowledge resources.
• Support ongoing content maintenance initiatives across the help center.
• Partner with Product teams to understand upcoming enhancements and product changes.
• Collaborate with Support and Implementation teams to identify documentation needs and recurring client questions.

Technical Writer, Knowledge

• Proactively apply knowledge of content standards to build modular, reusable content that promotes AI consumption.
• Evaluate technical documentation to ensure quality (content is clear, concise, user-focused, and easy to navigate by users).
• Lead AI-assisted content gap analysis initiatives and use results to drive curation of content and retirement of content that is no longer current.
• Proactively create content ecosystems that bridge the gap between technical complexity and customer goals, taking a portfolio view.
• Use AI for drafting and then validate output with product expertise.
• Manage multiple concurrent project workstreams with minimal supervision, developing and executing tactical plans to meet objectives, scope, and sprint goals.
• Prepare and present project status updates, maintain appropriate currency in work items, clearly identify risks and provide recommendations to mitigate them.
• Advise and support junior team members.
• Support senior staff to guide, inspire, and support transitions with tools, processes or other areas.
• Lead by example with regard to change agility.
• Work closely with content strategists, documentation program managers, engineering teams, support teams, and other stakeholders to create and maintain accurate, high-quality documentation for target audiences within scheduled timelines.
• Devote time to research to increase your understanding of your product area and explore and experiment with emerging AI technologies relevant to your role, proactively identifying opportunities to incorporate new AI capabilities into existing workflows and tooling.

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Technical Writer, Knowledge

Senior Technical Writer