Technical Writer

• As a Senior Technical Writer at Fiserv, you will translate complex product and service information into clear, structured content that helps clients install, configure, and use our solutions.
• You will work with product, support, and artificial intelligence teams, along with subject matter experts, to create modular documentation that supports intelligent search, automation, and chatbot experiences.
• In this role, you will also provide guidance to junior writers, support training and knowledge sharing, and lead documentation efforts across assigned workstreams to improve content quality, usability, and consistency across modern delivery platforms.
• Create and maintain structured, component-based content designed for reuse, personalization, and artificial intelligence-driven delivery.
• Partner with engineers, product managers, and subject matter experts to gather information, validate technical accuracy, and define documentation requirements.
• Use test environments to research products and services, validate workflows, and capture screen samples for documentation.
• Leverage artificial intelligence tools to support content creation, editing, summarization, and quality improvement while validating accuracy and appropriateness.
• Apply content transformation standards to convert legacy documentation into modular, metadata-rich topics optimized for modern delivery platforms.
• Estimate, track, and prioritize assigned projects, coordinate writing assignments across shared workstreams, and meet established deadlines.
• Provide leadership across documentation workstreams by conducting peer training, mentoring junior writers, improving documentation workflows, and ensuring deliverables meet industry, regulatory, and accessibility standards while incorporating customer feedback to improve content.

Senior Technical Writer

• Translate complex information into simple, polished and engaging content.
• Develop structured, AI-ready documentation for intelligent search and automation.
• Collaborate with subject matter experts to understand products and documentation needs.
• Use test environments to research products and obtain screen samples for documentation.
• Leverage AI tools to accelerate content creation and validate accuracy.
• Partner with product, support, and AI teams to ensure documentation supports AI-driven experiences.
• Apply content transformation standards to convert legacy documentation into modular topics.
• Estimate, track, and prioritize projects assigned; meet deadlines established by the team.

• Manage technical documentation projects from design to release ready
• Leverage cross-functional relationships with key stakeholders to understand business needs
• Collaborate with the Product team to gather requirements
• Partner with Engineering, Product, UX Design, Quality Assurance, Customer Success, etc.
• Organize and facilitate the content review process
• Review and edit technical documentation for accuracy and completeness
• Serve as a subject matter expert in technical writing principles
• Use git to manage source code
• Participate in team efforts like style guide development and content strategy

Technical Writer III

• The Technical Writer is responsible for the development, creation, and revision of controlled documentation using the OpenText System in accordance with Perrigo policies and procedures and current GMP practices.
• Partner with Quality department, other cross functional managers/supervisors, and engineers to ensure that controlled documents being revised contain the correct information.
• Provide support for maintaining the Learning Management System (LMS).
• Support/Train functional departments and subject matter experts in the creation and revision of cGMP documentation to optimize processing and ensure alignment with current practices utilizing the OpenText system: Standard Operating Procedures, Standard Work Instructions, Training Completion Statements, Job Aids, Controlled Forms.
• Execute tasks associated with LMS administration, including but not limited to the creation and maintenance of: creates and maintains GMP curricula, courses, and items.
• Enter training records in the LMS system or using the ATA system.
• Generate and track the audit of each curriculum working with department heads or curriculum owner.
• Provides training reports, training material and metrics as requested for compliance to support FDA audit, internal/external audit and miscellaneous requests.
• Recognizes and resolves training discrepancies, reaches out to Global training and communicates corrective action to affected personnel.
• Review cGMP documentation for standardized formatting, technical accuracy, clarity, grammar, and spelling.
• Select and edit images/videos (photographs, diagrams, technical drawings) to enhance training materials.
• Files all training documentation (hard copy) and provides general administrative support for the department as required.

Technical Writer – LMS Administrator

• Develop and maintain clear, accurate, and engaging documentation for Aladdin Studio’s APIs, SDKs, and event streaming interfaces.
• Collaborate closely with engineers, product managers, and developer experience teams to translate complex technical concepts into approachable guides, tutorials, and reference materials.
• Document event-driven workflows, including streaming APIs, webhook subscriptions, and real-time data integration patterns.
• Design and implement content structures that scale across multiple APIs, microservices, and event channels within Aladdin Studio.
• Contribute to tooling and automation, using OpenAPI/AsyncAPI specs and CI/CD pipelines to generate and version developer documentation.
• Partner with Studio Product Marketing and Solution Architecture team to create onboarding materials, sample code, and “getting started” experiences for external and internal developers.
• Continuously improve the discoverability and usability of content within the Aladdin Studio Developer Portal.
• Champion documentation standards across the Aladdin Product Group, ensuring consistency, clarity, and technical accuracy.

Technical Writer – Associate

• Own strategy, creation, and maintenance of client‑facing technical documentation
• Drive large‑scale modernization and cleanup of legacy and current documentation
• Partner with product, training, and stakeholders to prioritize high‑impact documentation
• Manage documentation lifecycle end‑to‑end, from discovery through publication and updates
• Support product launches by delivering accurate, timely documentation updates

• Own documentation across the full content lifecycle.
• Write and maintain external user guides and help content.
• Develop internal process documentation and best practices content.
• Collaborate with design teams to write UX copy.
• Create release notes that communicate new features clearly.
• Build and publish in-platform guidance, including technical advisories.
• Train AI tools on new and existing documentation.
• Own information architecture and search optimization.

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