Technical Writer

• Create, update, and revise required system documentation, user guides, and other necessary documentation for internal and external audiences
• Research system features and functions by interviewing subject matter experts, reviewing AI-generated drafts, and working with early versions of software and data
• Provide clear and concise verbal and written communication tailored to the appropriate audience — technical and non-technical
• Work with stakeholders, Product Owners, and other writers to evolve the documentation backlog around the goals and objectives of the documentation strategy, including AI-assisted content workflows and content lifecycle management
• Possess and continually build business acumen including the operational areas and technical systems Nelnet currently uses
• Analyze and identify audience needs and meet or exceed those needs through user-targeted documentation
• Maintain and evolve AI-assisted documentation workflows — including prompt templates, review standards, and content structure — so that documentation is usable by both human readers and AI systems that consume it downstream
• Own the development, execution, and maintenance of a consistent Knowledge Management process for IT Delivery

• Develop, edit and maintain borrower-facing communications, including: Letters, Email templates, Notices, Web content, Policies, Procedures, Program guides, Frequently Asked Questions (FAQs), Other Customer Communications.
• Ensure all written materials comply with Federal Student Aid (FSA) requirements, Department of Education regulations, and contract requirements.
• Review existing communications for regulatory compliance, readability, consistency, and effectiveness.
• Collaborate with compliance, legal, quality assurance, and operational stakeholders to incorporate regulatory updates into borrower communications.
• Interpret federal regulations, policies, procedures, and guidance documents to support communication development.
• Maintain document version control and support documentation management processes.
• Conduct quality reviews and proofreading to ensure accuracy and consistency across all materials.
• Assist with audits, compliance reviews, and customer communication assessments.
• Recommend improvements to communication processes and document management practices.
• Support special projects and other writing assignments as required.

• As a Senior Technical Writer at Fiserv, you will translate complex product and service information into clear, structured content that helps clients install, configure, and use our solutions.
• You will work with product, support, and artificial intelligence teams, along with subject matter experts, to create modular documentation that supports intelligent search, automation, and chatbot experiences.
• In this role, you will also provide guidance to junior writers, support training and knowledge sharing, and lead documentation efforts across assigned workstreams to improve content quality, usability, and consistency across modern delivery platforms.
• Create and maintain structured, component-based content designed for reuse, personalization, and artificial intelligence-driven delivery.
• Partner with engineers, product managers, and subject matter experts to gather information, validate technical accuracy, and define documentation requirements.
• Use test environments to research products and services, validate workflows, and capture screen samples for documentation.
• Leverage artificial intelligence tools to support content creation, editing, summarization, and quality improvement while validating accuracy and appropriateness.
• Apply content transformation standards to convert legacy documentation into modular, metadata-rich topics optimized for modern delivery platforms.
• Estimate, track, and prioritize assigned projects, coordinate writing assignments across shared workstreams, and meet established deadlines.
• Provide leadership across documentation workstreams by conducting peer training, mentoring junior writers, improving documentation workflows, and ensuring deliverables meet industry, regulatory, and accessibility standards while incorporating customer feedback to improve content.

Senior Technical Writer

• Translate complex information into simple, polished and engaging content.
• Develop structured, AI-ready documentation for intelligent search and automation.
• Collaborate with subject matter experts to understand products and documentation needs.
• Use test environments to research products and obtain screen samples for documentation.
• Leverage AI tools to accelerate content creation and validate accuracy.
• Partner with product, support, and AI teams to ensure documentation supports AI-driven experiences.
• Apply content transformation standards to convert legacy documentation into modular topics.
• Estimate, track, and prioritize projects assigned; meet deadlines established by the team.

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Technical Writer

Technical Writer

Senior Technical Writer

Technical Writer