Technical Writer

• Writing, editing, and maintaining operational and partner‑facing documentation, including SOPs, technical guides, workflows, and knowledge base articles
• Reviewing and editing marketing copy, including long‑form blogs and product‑related content
• Producing documentation for new product releases, service updates, and operational changes within our eCommerce brands
• Attending product, marketing, and cross‑functional meetings to understand upcoming initiatives and proactively plan documentation needs
• Partnering closely with Engineering and Support teams to identify documentation gaps and keep content current
• Organizing and maintaining documentation in tools such as Confluence, Docs360, and Elevio, with a focus on version control and usability
• Helping evolve documentation standards, templates, and style guides to improve consistency and efficiency

• Analyze engineering data, SME input, and source materials to produce approved structured content and - in collaboration with information architecture- intelligent content for both, human re-use (training and other) and machine-based (AI) consumption
• Apply content models, metadata, terminology standards, and other principles to ensure consistency
• Create, maintain & distribute content in line with RLS support scope (source language: US English)
• Assemble (and provide) content as audience- and OU-specific deliverables within requirements, branding, and language frameworks
• Translate or localize content within standards scope / requirements
• Collaborate with engineers, product teams, and information architects to validate content, resolve gaps, and ensure quality across outputs
• CCMS key user and lead point of contact for information architect

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Technical Writer

Senior Technical Writer