Technical Writer

• Conduct onsite training sessions for key customers on the installation, operation, and maintenance of our data center cooling products
• Develop and deliver training materials, including manuals, presentations, and hands-on demonstrations
• Provide technical writing, support, and mentorship to customers during the installation and maintenance processes
• Collaborate with the sales and customer service teams to identify customer training needs and develop customized training programs
• Ensure customers are fully trained and confident in using our products to enhance their efficiency and happiness
• Maintain up-to-date knowledge of our products and services to provide accurate and relevant training
• Collect and analyze customer feedback to continuously improve training programs and materials
• Travel to customer locations as the need arises to deliver onsite training

Training Specialist, Technical Writer – Data Center Cooling Solutions

• Create and update policies, procedures, and reference documents for Bank processes
• Create job aids and draft letters/forms used for Bank products
• Maintain appropriate styles to meet documentation guidelines
• Manage scheduled updates for procedure documentation
• Coordinate process changes through change control
• Provide indirect coaching and review of documentation across the Bank

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Training Specialist, Technical Writer – Data Center Cooling Solutions

Senior Technical Writer