Technical Program Manager

• Manage, orchestrate, and drive execution of the Contact Center roadmap.
• Ensuring work stays aligned with business goals, architectural standards, risk and compliance requirements, emerging technology adoption, and long-term scalability.
• Support the coordinated delivery of capabilities that power how GEICO builds, secures, operates, and scales technology, including conversational AI, contact flow and routing, business enablement and productivity solutions.
• Working across cross-functional teams, manage dependencies, sequencing, and delivery across domains, enabling teams across the enterprise to deliver faster, operate reliably, and innovate with confidence.
• Act as a trusted advisor to executive and senior leaders, helping translate strategy and technical concepts into clear business outcomes and confident decisions.
• Lead cross functional planning, intake, prioritization, and sequencing, making sure teams stay aligned, and dependencies are thoughtfully managed.
• Help guide the Contact Center strategy and roadmap, balancing investment, scalability, cost efficiency, and long-term business value.
• Drive KPIs and success metrics, like adoption, time-to-market, and operational health.
• Drive execution of complex, multiteam programs, managing risks, milestones, and change across engineering, product, and operations.

Senior Technical Program Manager

• Lead AI projects and initiatives
• Collaborate with executives to achieve corporate program objectives
• Monitor project progress and financial health
• Develop risk mitigation strategies
• Direct cross-functional activities for program success

Program Manager – AI Technical Program Manager

• Support customer pre-sales activities by coordinating contractual activities across company stakeholders.
• Serve as the primary technical liaison for customers, facilitating proactive communication between ADC internal teams (SA, PD, SD, Ops) and external teams (Design, Construction, Legal, etc.).
• Drive continuous improvement initiatives to standardize processes across the Customer/ADC portfolio.
• Integrates with functional teams to deliver technical projects from pre-construction to post-delivery.
• Identify potential project risks early and develop mitigation strategies to ensure successful outcomes throughout project lifecycle.
• Provide expertise in data center infrastructure to guide customers through the base build and fit-out phases.
• Measure and track KPIs to ensure that projects meet customer expectations, operational goals, and contractual obligations.

Customer Technical Program Manager

• The IT Program Manager will be responsible for overall IT program management to ensure all projects are delivered on time and within budget in accordance with the requirements of the statement of work.
• Candidate must possess excellent planning, coordination, communication and analytical skills.
• The candidate should be an employee and customer champion with a strong focus on employee/team growth and the ability to recognize and provide innovative solutions to our Government customers.
• Leads, manages, and administrates large DoD IT contract effort(s).
• Serves as the primary interface and point of contact with Government program authorities and representatives on program/project issues and actions.
• Reviews, approves, and submits Contract Data Requirements List (CDRL) deliverables including status reports, personnel reports, and financial reports.
• Coordinates effective utilization of resources across program/projects, identifies resource vacancy requirements, recruits qualified personnel, and manages the on-boarding and off-boarding processing of employees.
• Maintains communication with project managers and team leads to identify issues regarding personnel, project schedules, risk/issues, improvement initiatives, and/or cost.
• Manages program improvements and efficiencies.
• Manages risks at the program level.
• Meets with Contracting Officer’s Representative (COR)/Alternate Contracting Officer’s Representative (ACOR), Government POCs/Senior government leadership on a regular basis to discuss and report on schedules, issues, risks, cost control, and contract performance.
• Reviews and approves all prime and subcontractor invoices.
• Communicates and meets with subcontractor program managers on a regular basis to discuss vacancies, contract status, and personnel issues.
• Identifies and tracks Key Performance Indicators across a portfolio of LOG-IT systems.
• Review, tracks, approves, and provides corporate contract staff program data to maintain a budget to track current and future contract funding and level of effort status.
• Prepares cost estimates and ROMs for upcoming fiscal years and new requirements.
• Leads business development efforts, i.e. proposals, contract solicitations, and attends industry events.
• Other duties as assigned or required.

Senior IT Program Manager

• lead large, cross-functional programs from strategy and planning through launch and post-launch learning
• translate business and product priorities into clear program plans and milestones
• align Product, Engineering, and Design teams on scope, sequencing, risks, dependencies, and tradeoffs
• drive program execution across complex platform areas
• communicate progress, decisions, and risks clearly to senior and executive stakeholders
• partner with engineering and architecture leaders to ensure technical plans are scalable, realistic, and maintainable
• improve how teams plan and deliver by strengthening governance, reporting, and program management practices
• mentor partners and model operational excellence

Technical Program Manager jobs in Maryland

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Senior Technical Program Manager

Program Manager – AI Technical Program Manager

Customer Technical Program Manager

Senior IT Program Manager

Principal Technical Program Manager, Industry Software