Technical Program Manager

• Drive planning, coordination, and execution of initiatives across teams and departments.
• Track, support, and enable teams to deliver meaningful impact; establish clear metrics and/or milestones to measure success.
• Facilitate and improve - at a program level - the team practices, workflows, and processes.
• Lead capacity planning exercises, identify gaps and make recommendations for resource allocation or escalation as needed.
• Partner with Product and Technology leadership and program stakeholders to align priorities with strategic objectives and operational realities.
• Proactively identify risks, issues, and cross-functional dependencies, and develop management, mitigation or escalation plans.
• Resolve conflicts and ensure smooth collaboration across teams.
• Partner with engineering to evaluate technical tradeoffs, identify architectural risks, and guide decisions that balance speed, scalability, and quality.
• Build and maintain strong relationships with diverse internal and external stakeholders.
• Act as a strategic thought partner by asking the right questions, sensing partnership needs, and fostering productive dialogues.

Lead Technical Program Manager

• Managing end to end project delivery, including estimating, resource demand management, determining project deliverables and timelines, developing a project plan and managing to the plan, coordinating and leading meetings, preparing meeting minutes and status reports.
• Working with team members to resolve issues.
• Coordinating activities of a project team which may include individuals from multiple teams, departments and locations.
• Manage and deliver assigned projects to agreed timescales, budgets and quality standards
• Supporting project teams throughout the project lifecycle
• Must demonstrate skills in negotiation and facilitation techniques
• Mentoring team members
• Supporting Project Management methodologies

Associate IT Program Manager

• All aspects of program and project management for key initiatives
• Assisting with PMO governance duties, including reporting, assessing and monitoring health of key projects and team adherence to tool and process requirements
• Drive new requests through the intake process, engaging business portfolio teams as appropriate
• Oversee program financials, including budget performance and expense forecasting
• Manage capacity and allocation of all time-and-materials (T&M) contractors across delivery and technical functions
• Manage major program initiatives; assist management in defining the strategic plans for programs that align with business goals and objectives
• Manages interdependencies and common critical path milestones across the projects, facilitating risk management, issue escalation/resolution, scope change and implementation planning
• Manage multiple large and complex projects with responsibility for meeting scope, timeline, budget, and quality commitments
• Directs decision making, communications, problem resolution, and other associated activities during all phases of large and complex projects using a proactive and positive approach
• Promotes formal communication methods and establishes open and consistent communication with all levels within the organization
• Provides status reports and facilitates inter-program communication
• Responsible for consulting, directing, mentoring, and checking the work of other project management professionals
• Directs activities of multiple project managers responsible for individual projects within a program; holds teams accountable for meeting goals and objectives
• Identifies and leads program and project process improvement activities

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Lead Technical Program Manager

Associate IT Program Manager

IT Program Manager