Technical Product Manager

• Roadmap Ownership. Own and evolve the end-to-end partner implementation tooling roadmap - spanning portal capabilities, provisioning and configuration, sandbox environment management, deployment automation frameworks, partner monitoring dashboards, and support escalation tooling - with a clear prioritization rationale tied to measurable reductions in partner delivery cost and cycle time.
• Sandbox & Pre-Production Environments. Define the self-service lifecycle for partner sandbox provisioning (request, configure, extend, teardown) and needs to build and test integration scripts required for deployment.
• Partner Monitoring & Health. Define partner-facing monitoring and operational health tooling: real-time tenant health dashboards accessible to partner managed services teams, SLA attainment reporting APIs, alert webhook integrations that feed into partner NOC tooling (ServiceNow, PagerDuty).
• Product Documentation. Write precise, implementation-ready API design briefs, partner-facing technical documentation standards, and PRDs that distinguish between the tooling Five9 builds and the integration patterns Five9 expects partners to follow.
• Metrics & Goals. Define goals and own the metrics that measure partner tooling effectiveness: partner time-to-first-successful-deployment, sandbox-to-production configuration score, support ticket volume per deployment, etc.
• Prioritization Rigor. Apply rigorous prioritization frameworks - RICE scoring, MoSCoW tiering, opportunity scoring models - to maintain a defensible, stack-ranked backlog across competing demands from professional services, customer success escalations, enterprise deal requirements, and long-term platform sustainability investments.
• Voice of partner. Synthesize voice-of-partner intelligence across the enterprise portfolio: structure and maintain a living repository of pain points, workarounds, and unmet needs, and present quarterly findings to product leadership with supporting data and recommended roadmap adjustments.
• Cross-team leadership. Lead cross-functional core team sessions to achieve common goals from concept to development to launch and early customer adoption.

Senior Technical Product Manager – Scale Tools for Implementation Partners

• Lead the end-to-end product lifecycle from ideation and requirements gathering to delivery and post-launch analysis.
• Define user stories, acceptance criteria, perform backlog management and workflows for development teams.
• Translate complex technical concepts into clear, actionable product requirements.
• Conduct extensive market research, including customer discovery to understand the value proposition of our product.
• Ensure product features are delivered on time and meet quality standards; organize testing and feedback loops.

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Senior Technical Product Manager – Scale Tools for Implementation Partners

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