Technical Product Manager

• Owned roadmap execution for core capabilities across our Data Platform & Insights products and Forms initiative
• Partnered closely with engineering teams to define scalable platform functionality, APIs, integrations, and data workflows
• Collaborated with customers and internal stakeholders to understand reporting, analytics, and operational workflow needs across public safety agencies
• Worked on new configurable forms and workflow experiences that improve data collection and operational efficiency
• Prioritized and refined product requirements and backlog items based on customer feedback, technical constraints, and business priorities
• Collaborated with go-to-market, sales, and services teams to support launches, customer adoption, and implementation planning
• Helped define product requirements for AI-enabled insights, automation, and workflow enhancements across the platform
• Balanced delivery of new platform capabilities with the operational work required to improve system reliability, usability, and scalability

Platform Technical Product Manager

• Own the product lifecycle for complex technical solutions, ensuring alignment with business objectives and customer needs
• Conduct market and customer research to identify opportunities and inform product strategy and roadmap development
• Analyze quantitative and qualitative data to prioritize features and guide investment decisions based on impact and feasibility
• Lead cross-functional teams in Agile environments to manage product backlogs, releases, and technical delivery
• Communicate product vision and progress to stakeholders at all levels, including senior leadership

Principal Technical Product Manager – Billing Platform

• Own the end-to-end product lifecycle for complex technical solutions, ensuring alignment with business goals and customer needs
• Act as Product Manager for the scrum team, managing and prioritizing the product backlog based on business impact, risk, and dependencies
• Translate solution requirements into clear user stories and acceptance criteria for engineering teams
• Collaborate with architecture and development teams to support solution design and ensure alignment with system architecture
• Analyze quantitative and qualitative data to prioritize features, assess risks, and support decision-making
• Coordinate Agile ceremonies and maintain efficient development flow, including managing technical debt and dependencies
• Ensure product quality by partnering with QA to review and validate test coverage for critical billing and payment flows
• Identify execution, operational, and organizational issues that impede product success and drive resolution plans
• Communicate risks, impacts, and dependencies clearly to stakeholders and leadership
• Collaborate with cross-functional teams including sales, marketing, finance, legal, engineering, and external partners
• Support and enable Agile and DevOps best practices, including CI/CD and continuous improvement
• Develop adoption tools and training materials to support product usage and internal teams

Technical Product Manager – Billing Platform

• Own the end-to-end product lifecycle by defining vision, strategy, and roadmap to align with business and technical goals
• Conduct market and customer research to identify opportunities and inform product decisions
• Translate product strategy into detailed features and user stories
• Manage the product backlog to support Agile development teams
• Collaborate with cross-functional teams and stakeholders to coordinate release schedules
• Monitor product performance and quality in production
• Ensure product quality by partnering with QA to review and validate test coverage
• Responsible for other duties/projects as assigned by business management

• Own the end-to-end product lifecycle for complex technical solutions, ensuring alignment with business goals and customer needs
• Conduct market and customer research to identify opportunities and inform product strategy and roadmap development
• Collaborate with cross-functional teams including development, architecture, and stakeholders to drive technical delivery and product releases
• Analyze quantitative and qualitative data to prioritize features, assess risks, and support decision-making processes
• Manage product backlog and coordinate Agile ceremonies to maintain efficient development flow and address technical debt
• Lead structured intake and initiative evaluation by assessing business value, technical feasibility, dependencies, risks, and cross-team impacts to prioritize initiatives aligned with program objectives and enterprise strategy
• Leverage AI-assisted tools and automation technologies to improve efficiency, accelerate analysis and documentation, enhance decision-making, and streamline delivery workflows while maintaining governance and quality standards
• Maintain end-to-end visibility across the initiative lifecycle from intake to production release, ensuring compliance with organizational governance standards and traceability within Confluence and Jira
• Identify and resolve execution, operational, and organizational issues that impede product success; drive improvement plans within sphere of influence
• Support and enable core Agile practices: efficient just-in-time flow, lean practices, elimination of waste, and DevOps CI/CD
• Collaborate and develop positive working relationships with many teams including Sales, Marketing, Legal, Go-to-Market, Finance, Dev, Architecture, and Engineering, as well as outside partners and Customer groups
• Maintain professional knowledge by attending educational workshops, reviewing professional publications, and participating in professional networks and societies
• Also responsible for other duties/projects as assigned by business management as needed

Senior Technical Product Manager

• Own, prioritize, and refine the product backlog to ensure alignment with business goals, technical strategy, and stakeholder priorities.
• Write clear, actionable user stories and acceptance criteria, including those requiring AI, APIs, integrations, and cloud‑based services.
• Serve as the primary liaison between product management, engineering, and business stakeholders—translating product vision into technical plans and technical constraints into business‑level insights.
• Collaborate closely with AI/ML engineers and data science teams to scope AI-driven features and evaluate feasibility.
• Participate in all Agile ceremonies, including sprint planning, backlog refinement, retrospectives, and demos, helping ensure consistent delivery of high‑value increments.
• Define and uphold the “definition of done,” validating that delivered features meet quality, performance, and functional expectations.
• Identify, prioritize, and champion resolution of technical debt and architectural enablers.
• Oversee creation and maintenance of technical documentation, such as API guides, system workflows, and integration specifications.
• Recommend ongoing improvements to product workflows, team processes, and technical practices—especially around AI development, deployment, and evaluation.

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