Technical Customer Success

• Own end to end technical success across assigned customer accounts• Implementing architecture and solutions for new and expansion opportunities• Serve as the primary customer-facing lead• Perform hands-on work within the platform• Support primary use cases in CCM and cyber risk reporting• Drive delivery across data ingest, ETL, storage, and integrations• Act as a DataBee practitioner voice externally• Partner with Sales Engineering and Product teams to support solution deployment• Engage alongside Sales Engineering in complex enterprise opportunities• Provide technical leadership and mentorship across teams• Drive continuous optimization and maturity of customer environments post-deployment• Travel to customer sites or Comcast office upon request

Principal Technical Customer Success Manager

• Lead technical onboarding and implementations, ensuring customers are set up correctly and confidently from day one
• Troubleshoot complex data, integration, and API issues, taking ownership through resolution and minimizing customer disruption
• Design and configure solutions that align with customer workflows, balancing technical requirements with practical business needs
• Identify recurring issues and proactively drive improvements across processes, documentation, and product feedback loops
• Create and maintain clear, scalable documentation to improve efficiency and reduce repeat questions
• Partner cross-functionally with Product, Engineering, and Customer Success to represent the voice of the customer
• Operate independently in a fast-moving environment, using context and sound judgment to prioritize and solve problems

Technical Customer Success jobs in Washington

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Principal Technical Customer Success Manager

Customer Success Engineer