Technical Customer Success

• Own the end-to-end post-sales lifecycle for an assigned portfolio of Enterprise or Commercial customers
• Serve as the primary trusted advisor for technical stakeholders, including IT administrators, security leaders, and executive sponsors
• Develop and maintain tailored Success Plans aligned to customer business objectives and technical priorities
• Drive customer onboarding, adoption milestones, and time-to-value outcomes
• Proactively monitor customer health and identify risks to retention or adoption
• Partner with customers to optimize platform configuration, deployment, and ongoing usage
• Support customers through feature rollouts, workflow optimization, and change management to increase product adoption and deepen platform utilization
• Own complex customer escalations and serve as the primary point of coordination across internal teams
• Diagnose technical adoption blockers and business risks
• Partner with Support, Product, and Engineering to drive timely issue resolution and to provide technical context when customers
• Develop mitigation plans for at-risk accounts and lead retention-focused customer strategies
• Conduct regular business reviews and executive check-ins to demonstrate value realization and align on future goals including case histories as well as bug reporting
• Partner with Account Managers to identify expansion opportunities and technical use cases that support customer growth
• Influence internal roadmap discussions by surfacing customer insights and market trends
• Willing to travel on-site to customer locations and/or for company events if required.

Senior Technical Customer Success Manager

• Lead project kickoff sessions to identify customer objectives and develop prescriptive plans for ongoing technical working sessions.
• Provide expert guidance on platform configuration, health checks, and best practice reviews to optimize performance.
• Assist customers in operationalizing the product by establishing metrics, SLAs, and reporting tailored to their unique environments.
• Advise on advanced security features, such as threat hunting and automation, while identifying opportunities for new feature adoption to improve security workflows.
• Lead enablement sessions for admins, engineers, and analysts to drive proficiency in platform fundamentals and case management.
• Conduct periodic service reviews and technical alignment sessions with customer stakeholders and account teams to track progress and share best practices.

Staff Customer Success Engineer

• Maximize Customer Value: Prescriptive Technical Delivery
• Transform the Customer Journey
• Product-Specific Operational Tasks
• Technical Value Delivery
• Stakeholder & Project Management

Senior Customer Success Engineer

• In today's world, where data spreads across various clouds and devices, traditional security measures aren't enough. Businesses need a dynamic approach to defend against constant cyber threats and ensure agile data security. Fortanix leads the way in data-centric cybersecurity for hybrid multicloud environments, using advanced cryptography, encryption, and confidential AI solutions.
• As data breaches become more frequent and traditional defenses fall short, we focus on data exposure management to keep your information safe. Our unified data security platform addresses vulnerabilities in hybrid multicloud environments, defends against threats, and makes it easier to discover, assess, and fix data exposure risks. Whether implementing a Zero Trust model or preparing for the post-quantum computing era, we help businesses worldwide protect their most sensitive data, wherever it is.
• Our commitment to solving the world’s toughest data security challenges has earned Fortanix multiple Cybersecurity Excellence and Innovation Awards, as well as recognition from industry giants such as NVIDIA, Microsoft, Intel, ServiceNow, and Snowflake.
• Our team includes industry leaders and cryptography experts, creating a culture of trust, innovation and collaboration where every voice is valued. Recognized as a Great Place to Work, we're looking for passionate individuals to help us shape the future of data security and work towards a safer digital future.
• At Fortanix, we are redefining what cloud security means. Our customers use our software platform to build and run software much more securely than was previously possible. We are seeking Customer Success Engineers who will help deploy, implement, upgrade and optimize the Fortanix platform. You will be a key technical advisor responsible for expanding the depth and breadth of Fortanix solutions with your customers to ensure long term success. **This position requires a mixture of excellent project management, problem solving, troubleshooting, analytical and strong technical skills. The ideal candidate will be comfortable interacting with customers at all levels, working with our engineering teams and driving technical workstreams. Success will be measured by customer's product usage and adoption, renewal and expansion
• You will:
• - Participate and lead technical design workshops with customers
• - Design, Configure and Implement our platform
• - Customer training and enablement
• - Drive product adoption and usage
• - Ensure customers are wildly successful and renewing and referenceable
• - Troubleshoot and resolve production issues
• - Stay current with the latest tools and methodologies; share knowledge by clearly articulating results and ideas to key decision makers
• - Be the voice of the customer with engineering, product management and rest of the company

Technical Customer Success jobs in India

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Senior Technical Customer Success Manager

Staff Customer Success Engineer

Senior Customer Success Engineer

Customer Success Engineer