Technical Account Manager

• Demonstrates deep understanding of the customer’s organization, industry, and business to build trust and drive product adoption
• Proactively showcases Cohesity’s features and services to anticipate customer needs and improve utilization
• Identifies upsell opportunities by staying informed about developments in the customer’s environment
• Offers technical guidance on appropriate release strategies and deployment models
• Onboards new customers and serves as an early-stage educator for client representatives
• Builds relationships between customers and Cohesity support teams to ensure smooth collaboration
• Independently resolves complex customer issues and engages cross-functional teams when needed
• Investigates customer needs using tools such as surveys and reviews, and advocates for those needs internally
• Collaborates with solution architects, product managers, and other technical experts to resolve complex scenarios
• Owns and tracks the customer roadmap, ensuring strategic goals are aligned and delivered
• Develops and manages Get Well Plans, acting as a central coordinator to resolve escalations and drive account health
• Maintains customer success tools in accordance with internal processes—updating touchpoints, health scores, QBRs, and follow-up actions
• Position and coordinate delivery of Customer Success valued services

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Senior Technical Account Manager