Team Leader

• Drive the PL Select office to meet or exceed client satisfaction, retention, and revenue goals while maintaining a service-first culture
• Own standardized workflows and set clear KPIs in partnership with regional leadership
• Continuously improve processes for speed, quality, and consistency
• Lead, coach, and develop team members
• Establish professional development strategies and coordinate onboarding and training
• Provide ongoing feedback through performance reviews
• Manage a reduced book of business while prioritizing team leadership and strategic initiatives
• Collaborate with regional and national leaders
• Manage carrier and vendor relationships
• Represent PL Select across service teams and specialty practices
• Maintain accurate system documentation
• Leverage tools and data to support service, compliance, and communication
• Collaborate with carriers, vendors, and internal stakeholders to enhance service and support organizational goals

PL Select Team Leader guiding personal lines insurance operations for Risk Strategies

Select Team Leader

PL Select Team Leader overseeing personal lines insurance operations at Risk Strategies, part of Brown & Brown. Coaching teams, managing client relationships, and improving service performance.

• Provide exceptional claims service to agents through chat
• Manage and motivate adjuster staff to achieve performance levels
• Monitor staffing levels and workloads
• Deliver compassionate service to ensure customer retention
• Participate in performance reviews and coaching

Team Leader managing claims for Allstate agents remotely

Property Claims Team Leader

Team Leader providing claims service to Allstate agents through chat. Managing adjuster staff performance while ensuring high customer satisfaction remotely.

Team Leader jobs in Ohio

See all jobs on JobTailor

Select Team Leader

Property Claims Team Leader