Team Lead

• Support FPGA development, simulation, and integration for instrumentation and control electronic systems
• Develop, update, and review FPGA design specifications, requirements, and traceability documentation
• Perform FPGA design and verification using VHDL, UVM, or similar methodologies
• Support simulation, debugging, root cause analysis, and resolution of FPGA and verification issues
• Participate in implementation, simulation, synthesis, timing analysis, integration, and test support
• Develop and support formal and informal test campaigns for FPGA and hardware products
• Provide technical leadership and day-to-day coordination for FPGA and hardware engineers
• Coordinate tasks, delivery commitments, schedules, risks, blockers, and mitigation plans
• Guide and mentor engineers and support sound engineering decisions
• Serve as technical point of contact for program management, customers, and internal stakeholders
• Support technical interchange meetings, sprint reviews, design reviews, test readiness reviews, and milestone reviews
• Coordinate across FPGA, hardware, systems, software, and test organizations
• Review technical approaches, design decisions, verification plans, and test strategies
• Support integration planning, troubleshooting, and issue resolution during key development phases

FPGA Team Lead modernizing surveillance avionics at aerospace and defense engineering company

FPGA Team Lead

FPGA Team Lead modernizing surveillance avionics for aerospace and defense programs. Leading FPGA development, verification, integration, and a small engineering team.

• Support the day-to-day operations of a dedicated account and client program to ensure ADTRAV is meeting the service levels expected of our client.
• Act as a subject matter expert and assist agents with questions or issues, being a first level support for agents on applications, processes, procedures, and policies.
• Escalate issues to management as needed.
• Assist with onboarding, implementation, meeting launch, servicing and offboarding of group air programs for the client.
• Create and coordinate support tickets with internal departments requesting systems be configured according to meeting parameters and to support meeting and client requirements.
• Manage meetings and groups via the GDS and internal systems.
• Conduct quality assurance reviews on meetings reservations and travel records, prior to meeting launch, and provide information to management.
• Coordinate with internal teams to ensure deadlines are met and regular updates are communicated with the client.
• Ensure all department and group processes are properly documented, communicated, and trained on.
• Review meeting parameters and ensure proper setup/configuration within ADTRAV systems.
• Assist with monitoring phone and email queues to ensure that service levels and response time requirements are met.
• Escalate concerns to management.
• Assign and coordinate work of agents as needed to support operational demands and client deadlines.
• Assist with agent ticketing and ensure reservations are processed accurately and timely.
• Book, ticket, modify, and manage air travel arrangements for group programs of varying sizes.
• Organize manifests, reporting, traveler updates, schedule changes, and travel documentation.
• Be responsive to travelers and clients throughout the booking process.
• Serve as a liaison between the client, travelers, agents, and internal departments.
• Assist management with airline contracts, group blocks, attrition management, and utilization tracking.
• Follow up with the client regarding travel plans and program requirements.
• Create, maintain, and distribute operational, KPI, SLA and client reports for management and client contacts.
• Research customer service issues and reservations records to provide information and resolution recommendations to management.
• Identify process improvements, workflow efficiencies and training opportunities and provide recommendations to management.
• Maintain job aids, procedures, training materials, and other documentation on the account and processes.
• Meet all KPIs as required for the position and outlined by management (e.g., productivity, transactions, errors, SLAs, response times, meeting set up timelines), including maintaining consistent attendance and adherence to the schedule.
• Document all information in the CRM and other tools as required.
• Utilize various applications, including GDS, online booking tools, Smartsheet, Confluence, Jira, CRMs, and various internal applications.
• Follow ADTRAV policies, procedures, and approved workflows on how to service travelers.
• Provide excellent customer service in every interaction with travelers and the client.
• Show empathy and be able to identify and solve issues.
• Communicate effectively with other agents and employees to solve problems, gather information, and service travelers and the client.
• Become knowledgeable in ADTRAV's industry and customer base.
• Participate in ongoing training to continuously build and maintain knowledge and skills in the industry and with the account.
• Represent ADTRAV by embracing the company values and maintaining effective working relationships with employees, partners, vendors, and clients.
• Adhere to company policies and procedures.
• Other duties as assigned.

Group Air Coordinator supporting dedicated client air travel needs

Group Air Coordinator – Dedicated, Team Lead

Group Air Coordinator supporting dedicated client air travel needs at ADTRAV Travel Management. Leading operations and ensuring exceptional service for group air programs.

• Lead and support a team of warehouse associates in daily operations including receiving, picking, packing, shipping, and inventory control.
• Assign and monitor work to ensure productivity, accuracy, and compliance with safety and quality standards.
• Efficiently and accurately load orders according to the appropriate doors and trailers.
• Research discrepancies that may occur in the shipping and receiving process.
• Will train new and existing associates on current Standard Operating Procedures, which includes but is not limited to: shipping, receiving, picking, and/or quality control.
• Provide on-the-job training, coaching, and feedback to team members.
• Assist with problem-solving and escalate operational issues to the Supervisor or Manager as needed.
• Ensure proper use of equipment, PPE, and adherence to safety policies.
• Perform regular quality and inventory checks to minimize errors and damages.
• Support continuous improvement initiatives to enhance efficiency and employee engagement.
• Maintain clear communication between shifts and departments to ensure smooth handoffs and workflow.

Warehouse Operator Specialist managing daily warehouse operations as team lead

Warehouse Operator Specialist, Team Lead

Warehouse Operator Specialist leading a team in daily warehouse activities at DSV. Coordinating operations including receiving, picking, packing, and training new associates.

• Oversee and ensure contractual requirements are met between all entities involved in the project
• Collaborate with internal and external entities to schedule all maintenance, repair, and warranty work required at the facility
• Maintain facility compliance with all regulatory entities, including OSHA, NERC, CAISO, and environmental
• Source and manage third-party service contractor work at the facility
• Directly responsible for all balance of plant duties, including but not limited to substation, transmission line, road maintenance, vegetation control, landowner concerns, and building maintenance
• Maintain 24/7 emergency response for the facility
• Provide oversight and monitoring of OEM operations
• Assist in creating and managing the facility's operating budget

Team Leader, Plant Operations managing Wind operations at AES.

Team Lead, Wind O&M

Team Leader, Plant Operations managing wind farm operations at AES, ensuring compliance and efficiency in maintenance and operational activities.

• Lead, mentor, and coach a team of customer support representatives, providing guidance and support to ensure optimal performance outcomes.
• Conduct regular team meetings and provide ongoing training and development opportunities to enhance skills and knowledge.
• Ensure that all customer inquiries, concerns, and complaints are addressed promptly and effectively, maintaining the highest levels of customer satisfaction.
• Develop and optimize customer service processes and workflows to improve efficiency and productivity.
• Analyze metrics and KPIs, such as response times, first contact resolution, and customer satisfaction scores, and take necessary actions to meet or exceed targets.
• Prepare regular reports on customer service performance, including key metrics, trends, and customer feedback, and present findings to management.
• Identify areas for improvement and implement strategies to enhance customer service operations based on data-driven insights.
• Handle employee issues, including performance concerns, conflict resolution, and disciplinary actions when necessary.

Team Lead for Customer Support at Crescendo

Healthcare Team Lead – Temporary

Team Lead for Customer Support at Crescendo empowering representatives to ensure excellent customer experience. Leading training, analyzing performance metrics, and optimizing customer service operations.

• Coordinate and oversee all operational activities
• Mentor and train new and existing associates
• Oversee and coordinate unloading of inbound shipments
• Conduct quality control functions
• Execute all safety protocols and maintain warehouse cleanliness

Team Lead managing RMA operations in logistics company

Team Lead, RMA

Team Lead overseeing RMA operations for logistics. Mentoring staff while ensuring efficient warehouse operations and quality control standards.

• Oversee all operational activities at the dock
• Mentor and train associates
• Coordinate shipping and receiving tasks
• Ensure quality control and compliance with safety procedures
• Report inconsistencies and maintain cleanliness of the warehouse

Team Lead overseeing operational activities in logistics and warehousing.

Team Lead, Dock

Team Lead overseeing operational activities in logistics and distribution. Responsible for training associates and ensuring productivity and safety standards are upheld.

• Coordinate daily operational activities
• Mentor and train associates
• Oversee shipping and receiving processes
• Conduct quality control checks
• Ensure adherence to safety protocols

Team Lead overseeing operations in logistics department.

Team Lead, Builds

Team Lead overseeing operational activities in logistics department at DSV. Mentoring associates and ensuring safety and quality control in the warehousing process.

• Managing multiple concurrent projects including renovations, building infrastructure upgrades, large remodels, and new construction with heavy focus on ground-up construction
• Leading ground-up construction projects through all phases: due diligence and land acquisition, feasibility studies, design development, planning and zoning review, pre-construction, construction, and closeout
• Evaluating site feasibility during transaction phases, assessing physical, environmental, regulatory, and financial factors
• Directing technical and financial analysis to determine project scope, budget parameters, schedule requirements, and risk factors
• Coordinating with architects, engineers, and consultants to develop construction documents that meet project objectives and budget requirements
• Managing municipal approval processes, regulatory compliance, contractor selection, subcontractor procurement, and value engineering
• Overseeing construction operations including schedule management, quality control, budget tracking, change order processing, and safety compliance
• Providing weekly project activity updates to Team Lead on schedule, risks, budget status, and cash flow using JLL technology platforms
• Developing risk management plans and guiding teams through work authorization processes to prevent impacts in critical environments
• Preparing comprehensive project documentation including charters, due diligence reports, budgets, schedules, meeting minutes, funding requests, status reports, and punch lists in accordance with pre-established formats
• Managing vendors to ensure compliance with all project policies and procedures, ensuring project closeout within 90 days of completion including inspections, commissioning, warranty documentation, and client handover

Regional Project Manager leading large-scale construction projects for JLL

Construction Project Team Lead

Regional Project Manager at JLL overseeing large-scale construction projects. Managing cross-functional teams across multiple projects with financial, schedule, and quality objectives.

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