Systems Engineer

• Act as the primary escalation point for Level 1 and Level 2 support engineers.
• Troubleshoot Microsoft 365, Microsoft Intune, networking, and enterprise application issues.
• Configure and support Single Sign-On (SSO) using Microsoft Entra.
• Assist clients in meeting cybersecurity and compliance framework requirements.
• Troubleshoot Sophos firewalls and Ubiquiti UniFi networking solutions.
• Monitor service tickets to ensure timely resolution within agreed service levels.
• Monitor system alerts, logs, and proactively address issues.
• Identify system vulnerabilities and implement appropriate remediation.
• Perform root cause analysis to minimise recurring incidents.
• Design, plan, and deliver IT infrastructure projects.
• Lead Microsoft 365 and file server migrations.
• Deploy and configure Microsoft Intune environments.
• Deliver SharePoint migration projects.
• Implement disaster recovery solutions.
• Configure networking infrastructure, including firewall deployments.
• Support technical research and solution design alongside the Technical Manager.
• Build and maintain comprehensive technical documentation, diagrams, knowledge base articles, and system records.
• Maintain accurate project and service documentation within documentation platforms.
• Foster strong client relationships through professional communication and high-quality service delivery.
• Demonstrate professionalism and accountability in all customer interactions.
• Maintain accurate time recording and documentation for all completed work.

Lead Systems Engineer – L4

• Design, implement, and optimise complex infrastructure solutions across customer and internal environments
• Support cloud, server, networking, and endpoint management initiatives
• Ensure infrastructure solutions are secure, scalable, and aligned with business requirements
• Participate in the planning and delivery of strategic technology projects
• Lead and support cybersecurity initiatives across client environments
• Manage vulnerability remediation and security improvement programs
• Implement and maintain security technologies and controls
• Conduct risk assessments and provide recommendations to strengthen security posture
• Deliver internal and customer-facing project work across infrastructure, security, automation, and operational initiatives
• Conduct project scoping, solution design, and risk assessments
• Collaborate with stakeholders to ensure successful project outcomes
• Support pre-sales activities by providing technical expertise and solution recommendations
• Act as a senior escalation point for Service Desk and support teams
• Troubleshoot and resolve complex technical issues across infrastructure and cloud environments
• Provide guidance and mentorship to technical team members
• Ensure operational stability and service excellence across managed environments
• Identify opportunities to automate repetitive tasks and operational workflows
• Develop automation solutions using scripting and modern management platforms
• Drive continuous improvement initiatives that enhance efficiency and service quality
• Contribute to operational best practices and technical standards

Systems Engineer jobs in Sri Lanka

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Lead Systems Engineer – L4

Senior Systems, Network & Security Engineer