Systems Engineer

• Work as part of a global ICT team, with primary alignment to the Australia and New Zealand engineering function.
• Provide on-site support for New Zealand-based users, offices, and infrastructure where physical presence is required.
• Work closely with the global ICT service desk and wider ICT team to ensure clean escalation, strong handoffs, clear ownership, and timely resolution of issues.
• Contribute to consistent operational standards across regions by documenting fixes, standardising support patterns, and improving supportability.
• Operate within established ITSM practices across Incident Management, Request Fulfilment, Change Management, Problem Management, Knowledge Management, and Service Catalogue / Self-Service.
• Take ownership of incidents, requests, and technical issues escalated from the service desk or other ICT teams.
• Contribute to PIRs, problem records, known error records, KB articles, and support documentation that reduce repeat issues and improve service quality.
• Support stronger operational outcomes through good service discipline, clearer documentation, and consistent execution of support processes.
• Help improve escalation quality by ensuring fixes, workarounds, and support approaches are properly captured and reusable.
• Support and maintain core infrastructure services in New Zealand, including Windows and Linux servers.
• Administer and troubleshoot compute, virtualisation, storage, backup, and infrastructure connectivity services.
• Support virtualised environments including VMware, Hyper-V, or equivalent platforms, including provisioning, lifecycle hygiene, troubleshooting, performance monitoring, and operational support.
• Support storage, backup, restore, and recovery activities with a strong focus on reliability, evidence quality, and operational resilience.
• Troubleshoot infrastructure-related network issues across LAN, WAN, Wi-Fi, VPN, and firewall-connected services in collaboration with relevant owners where needed.
• Contribute to project and delivery work across relevant ICT domains and capabilities, particularly where infrastructure, service operations, and platform support intersect.
• Support implementation of approved standards, platform improvements, lifecycle activities, and service changes.
• Assist with technical delivery work in New Zealand and across shared platforms where regional engineering support is needed.
• Identify practical opportunities to improve reliability, reduce recurring issues, and simplify support through better engineering and operational discipline.
• Support selected enterprise applications and SaaS platforms where they intersect with infrastructure, access, operational support, or local delivery needs.
• Build and maintain lightweight automation using PowerShell or Python to improve fulfilment speed, consistency, and operational quality.
• Support approved automation and AI-enabled services within defined guardrails and existing support processes.
• Contribute to practical uplift in service quality through scripting, standardisation, and better operational tooling.
• Work within approved architecture, security, and governance standards when supporting platforms, integrations, automation, or AI-enabled capabilities.
• Work closely with others across the ICT team, including service desk, infrastructure, Digital Workplace, IAM, Security Operations, and service owners.
• Collaborate across regions and time zones to resolve incidents, coordinate changes, and support delivery outcomes.
• Apply approved patterns and operate within defined guardrails, while maintaining a practical understanding of how adjacent domains affect the services you support.
• Escalate appropriately where ownership sits with another domain, while still contributing enough technical context to help move issues forward.

• In this key cross-disciplinary role you will work closely with our Customers, Partners, Sales and Technical teams.
• Ensure assigned IT infrastructure-based projects are delivered on time, within budget, to agreed scope.
• Serve as the technical point of contact for implementation services and solutions. This may either be provided remotely or on-site.
• Providing pre-sales support and expertise to the sales team.

Senior Systems Engineer

• Monitor and respond to systems (e.g. Windows, UNIX, Database & Cloud) and backups in real-time on a 24 x 7 x 365 rotational basis.
• Accept, prioritise and manage Incidents and Requests, ensuring high-quality information in tickets.
• Real-time monitoring of all infrastructure for availability, capacity and performance.
• Follow Change Management policies and generate Daily/Nightly backup and performance reports.
• Detect, resolve and escalate incidents promptly, demonstrating sound technical understanding.
• Perform documented tasks, including server reboots and patch installations.
• Identify and record opportunities for continual service improvement.

See all jobs on JobTailor

Systems Engineer

Senior Systems Engineer

Associate Systems Engineer