Systems Engineer

• Determine and define project scope and objectives
• Respond to and coordinate IT tickets/Business Analyst
• Participate in testing both enhancement and support tickets
• Work with stakeholders to prioritize requirements effectively based on business value, risks and constraints
• Interaction with IT/Systems, Business Analyst, Regulatory Affairs, UW, Sales/Distribution, Accounting, and Claims
• Provides strategic input and personal insurance subject matter expertise for system implementations of project related changes
• Analyzes and recommends system process improvements to the various product processes associated with full policy life cycle
• Data analysis of various source systems to data and business intelligence applications
• Elicit, analyze, specify and communicate business, system and implementation requirements

UAT Systems Analyst

• Collaborate closely with the Manager of Systems to align system strategies with firmwide objectives.
• Collaborate with the Systems Engineering team on the design, deployment, and lifecycle management of compute and virtualization platforms and complete server/systems infrastructure management.
• Champion best practices, system automation, and performance optimization initiatives.
• Collaborate with the team to design, implement, and manage the firm’s core systems, including compute, networks, storage, Exchange, physical and virtual servers, Active Directory and Group Policy, Certificate Services, authentication platforms, and remote access/mobility solutions.
• Administer and support cloud-based platforms and services such as Microsoft Azure, Office 365, and AWS.
• Manage and administer Citrix VDI, Load balancing systems and SSL Certificate Management.
• Monitor, maintain, and optimize system performance to ensure reliability, scalability, and security.
• Perform routine, scheduled, and long-term maintenance, as well as user-facing service tasks, to maintain a high standard of operational excellence.
• Provide expert-level escalation support for complex technical issues.
• Develop and maintain comprehensive technical documentation, including processes, procedures, troubleshooting guides, training materials, and change management records.
• Participate in the on-call rotation to provide after-hours support as needed.
• Be available for occasional overtime, non-standard hours, or travel in support of projects and operational needs.

Senior Systems Engineer

• Assist with the day-to-day administration and support of the enterprise FP&A platform.
• Support annual budgeting, forecasting, and planning processes by maintaining planning models and validating data.
• Assist in maintaining Workforce Planning models, including headcount planning, compensation planning, employee allocations, organizational hierarchies, and position management.
• Support Financial Consolidations by assisting with entity maintenance, intercompany eliminations, currency translation, and consolidation processes.
• Maintain financial reports, dashboards, ad hoc reports, and reporting packages for Finance and business users.
• Perform routine maintenance of metadata, hierarchies, dimensions, attributes, and security.
• Monitor and troubleshoot data loads, reporting issues, and system errors while escalating complex issues as needed.
• Assist with data reconciliations to ensure financial data accuracy across planning and source systems.
• Support month-end, quarter-end, forecast, and annual planning cycles by performing system validation and testing activities.
• Gather business requirements and assist in documenting functional specifications for enhancements and process improvements.
• Participate in system testing for enhancements, upgrades, and new functionality.
• Maintain system documentation, process guides, business rules, and training materials.
• Provide end-user support by responding to questions, troubleshooting issues, and assisting with training.
• Coordinate with Finance, Accounting, HR, IT, and implementation partners to resolve system issues and support ongoing enhancements.
• Identify opportunities to improve business processes, reporting, and system efficiency.
• Support change management, release validation, and production deployments.
• Assist with SOX compliance activities by maintaining documentation and supporting periodic security and audit reviews.
• Perform other system administration and Finance technology support duties as assigned.

Business Systems Analyst

• Be a subject matter expert for best practices in CRM data management.
• Serve as a resource for best practices in workflows, and systems, partnering with teams across ActBlue to help guide project planning and execution.
• Support the Enterprise Systems Manager in leading projects and critical initiatives.
• Be a thought partner with business stakeholders and recommend solutions.
• Maximize the use and implementation of existing systems before seeking new ones.
• Assist with Business Continuity Planning
• Assist in assessing risk and managing the cost of systems across the entire software stack.
• Prepare and review documentation for current processes, pain points, and assumptions and continuously identify gaps and opportunities for automation projects that will streamline workflows and processes.
• Assist/provide backup in the ongoing administration of Finance tooling, CRM platforms, support ticketing systems, and HRIS, including user roles and permissions, item configuration, reporting changes, and related administrative duties.
• Define meaningful KPIs to measure the effectiveness of IT initiatives, evaluate performance through data analysis, and report on program metrics to relevant stakeholders. Identify, prioritize and drive strategic technology and workflow investments to improve those KPIs over time.
• Estimate and establish costs of upgrades and improvements and track and manage software and hardware costs during implementation, including navigating budget and functionality tradeoffs.
• Document and diagram key system configurations; support key business stakeholders in their process documentation efforts
• May support supplementary projects as assigned, ensuring timely and efficient completion in line with organizational objectives and standards.
• Implement, monitor, and assist in identifying and diagnosing possible issues with integrations between systems that communicate with the CRM platform, including, but not limited to, third-party data and productivity tools.

Business Systems Analyst II

• Represent business needs within an Agile delivery team.
• Develop and retain strong positive relationships with business stakeholders.
• Act as liaison with business stakeholders, planning, conducting and leading the analysis efforts for new system implementations as well as system upgrades and maintenance.
• May lead collaborative decomposition sessions to identify high level scope of work across business and IT areas.
• Collaborate with business partners, IT partners and delivery teams on more complex business challenges to identify, refine and document business requirements in the form of epics, features and user stories with clear acceptance criteria.
• Understand process analysis and cost versus benefit analysis; and apply these skills routinely.
• Use wide range of techniques including interviews, document analysis, requirements workshops, business process analysis, use case, story mapping, and task and workflow analysis.
• Develop and maintain knowledge of Premera IT systems within the aligned domain (Claims) as well as supporting business and IT domains.
• Research, inform and recommend opportunities to apply business and technology solutions to address business problems.
• Demonstrate strong knowledge of data considerations for assigned domain.
• Create queries to troubleshoot, develop metrics, and create ad hoc reporting as needed.
• Aggregate, track, analyze and generate reports.
• Perform data analysis to assist in defining functional requirements.
• Develop more complex data mapping and begin to independently create modeling, and data transformation rules.
• May participate in multiple testing efforts.
• Build test scenarios and analyze data from tests.
• Work with software developer to write test scripts.
• Use data extract tools to validate test results.
• May provide direction and support for UAT.
• Provide input on backlog priorities and dependencies.
• Identify and lead improvement opportunities through analysis and understanding of business domain and technology solutions.
• Provide mentorship and direction to more junior analysts within the team.

Systems Analyst III

• Implements infrastructure systems and components in support of business and IT applications such as hardware, servers, software (such as operating systems, packaged software, configuration files, security certificates, database system etc.), and appliances.
• Independently conducts implementations that include installation, configuration, update, documentation and knowledge transfer.
• Analyzes, diagnoses, isolates and identifies system problems. Create short term solution to alleviate problem symptoms. Identify root causes and create and/or execute long term remediation plans.
• Contribute to compliance related activities such as reporting, baseline and verifications.
• Participates in application development process by reviewing non-functional requirements and propose, design, and deliver supporting infrastructure.
• Occasionally manage small scale IT projects or exercise technical leadership to oversee the architecture design and validation where relevant systems delivery is involved.
• Shares knowledge and mentor less experienced staff Initiates, promotes, and exemplifies best practices in areas of capacity, asset/inventory, configuration, update, procurement, and vendor engagement.
• Develop, design, test, and document improvement solutions and processes (such as scripting, automation, and workflow) aimed to improve system’s efficiency, reliability, scalability, and cost effectiveness.
• Demonstrates Mercury’s core values of People, Service Excellence, Trustworthiness, Process Simplicity and Product Value Cordially and professionally interact with customers, vendors, superiors and peers.
• Regular attendance on a full-time schedule of at least 8 hours and 40 hours per week.

Senior Systems Engineer – RHEL Linux Engineer

• Perform Endpoint/identity/device-lifecycle engineering to reduce unauthorized discovery, lateral movement, credential misuse, and persistence
• Designs/maintains secure macOS & Windows workstation images (on-site + VDI/remote)
• Engineers patching/version control (Ivanti, KACE, Intune, GPO)
• Supports Intune/Autopilot enrollment with passwordless auth & hardware keys (YubiKey, CAC)
• Builds logging/telemetry into SIEM/EDR
• Runs assess→ recommend →approve → implement → validate workflow
• Produces runbooks and KT

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