System Administrator

• Provide support for applications, services and servers at the University of Massachusetts Global.
• Responsible for the setup, installation, configuration, upgrading, and evaluation phases of providing applications, services, and servers for customer use.
• Provide technical, instructional, and administrative support to the UMass Global constituencies related to applications, services, and servers.
• Manage application and server backups across the enterprise and cloud (AWS and Azure).
• Diagnose, replace, upgrade, and repair applications, services, and servers for Windows and Linux.
• Install new, upgrade existing, and troubleshoot application, service, or server related issues.
• Use and maintain tools such as Azure Update Manager to manage operating system patching and enterprise services.
• Write and maintain PowerShell scripts for reporting and system automation.
• Handle technical inventories, shipping logistics, and equipment organization.
• Perform work in accordance with systems diagrams.
• Create and maintain training documentation for team members supporting applications and services.
• Continuously assess all documented processes for improvements.
• Provide high quality support to university customers.
• Work with teams and team members to provide our customers an excellent experience.
• Perform other duties as assigned.

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