System Administrator

• Install, configure and virtualize server hardware
• Install/configure operating systems, software, network settings
• Write deployment scripts and manifests to deploy hardware and platforms consistently
• Develop and implement new solutions based on new customer requirements
• Pro-actively monitor system performance and ensure the reliability and availability of IT services
• Tune-up OS and deploy software updates and patches and modify deployment scripts and manifests to ensure configuration complies with security requirements
• Diagnose and resolve hardware, software, and network issues
• Respond to system outages and perform necessary repairs
• Manage user accounts, permissions, and access controls
• Provide technical support and training to users
• Implement and maintain backup solutions, including RDBMS replication, recovery and system failover
• Develop and test disaster recovery plans
• Configure and maintain network infrastructure, including routers, switches, and firewalls
• Ensure network security and manage VPNs
• Monitor and enforce security policies
• Conduct regular security audits and vulnerability assessments
• Document system configurations, procedures, and changes
• Maintain accurate records of IT assets and inventory
• Work with other CBN and customer IT staff and departments to support various projects and initiatives
• Communicate effectively with stakeholders to understand and address their IT needs
• Ensure compliance with CBN and customer IT policies, procedures, and regulatory requirements

System Administrator – N.A. Service Delivery Group

• Manage and document all systems configuration changes in adherence to the bank’s Change Management Policy
• Track all work, accomplishments, backlog items, and system changes
• Collaborate with various mortgage leaders to ensure end users are informed of enhancements or changes
• Collaborate with internal business partners and existing resources to develop a solid understanding of our business, procedures, and operations
• Perform user acceptance testing, advise on business change implications and produce user documentation in order to support and enable the implementation of new initiatives and projects
• Ensure regulatory compliance requirements are tested & implemented according to secondary market and bank regulatory requirements
• Create automated workflows, input forms, custom fields, documents, and business rules as requested
• Continually look for ways to use technology to improve or automate existing processes used by the business unit
• Analyze vendor documentation and/or technical specifications of any release to assess testing, deployment, and reconfiguration needs
• Define application and/or procedural problems by conferring with end users to evaluate current processes and procedures
• Create, recommend, and deploy new Encompass functions, capabilities, and integrations
• Manage permission access and user capabilities based on roles in mortgage systems
• Assist in the development, writing, and updating of procedures and policies on mortgage-related systems, software, and products
• Assist with internal product roadmap considering process improvements and system enhancements that, when managed well together, deliver enhanced value
• Investigate and troubleshoot issues related to the LOS or any related process, dependency, integration, or any other application that may relate to the system of record
• Support end-users by troubleshooting and conducting advanced analysis when necessary
• Serve as an escalation point for critical application issues
• Participate in all required compliance training, including Bank Secrecy Act/anti-money laundering training, as well as internal and external training programs, online training, meetings, and seminars/conferences, etc.

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System Administrator – N.A. Service Delivery Group

Senior Mortgage Origination Systems Administrator