System Administrator

• Provide first and second-line support for Windows 10/11 and Mac devices, laptops, desktops, and peripherals
• Troubleshoot common hardware and software issues, including drivers, connectivity, performance, and application errors
• Support Office 365 applications (Outlook, Teams, SharePoint, OneDrive)
• Set up, configure, and maintain user accounts, devices, and profiles
• Assist with on-site and remote technical support (using RMM or other remote tools)
• Assist with Onboarding and Offboarding of users
• Administration of Microsoft 365 services (Azure AD, Exchange Online, Teams, Intune)
• Support endpoint management activities such as device compliance, application deployment, and policy updates via Microsoft Intune
• Monitor cloud service health dashboards and assist with resolving basic issues
• Collaborate with the MSP for escalations, service tickets, and incidents outside local scope
• Serve as a technical contact for SaaS customers, providing high-quality troubleshooting and guidance
• Diagnose issues involving IIS, Microsoft SQL, and data flows
• Monitor the health and performance of AWS resources (Instances, Route 53, AWS Backups)
• Collaborate with engineering or development teams to escalate product or platform issues
• Assist with technical onboarding, feature walkthroughs, and environment readiness checks

IT Systems Administrator

• Manage, monitor, and maintain Ubuntu and Red Hat Linux servers (production and staging).
• Perform system upgrades, kernel updates, patch management, and performance tuning.
• Implement and manage user access, security policies, and backup/recovery strategies.
• Troubleshoot and resolve hardware, OS, and network-related issues.
• Maintain configuration management and deployment pipelines using Ansible, Puppet, or similar tools.
• Monitor system health and resource utilization; ensure optimal uptime and performance.
• Collaborate with DevOps and Cloud teams for environment provisioning (AWS, Azure, or on-prem).
• Manage server hardening, SSH configuration, SSL certificates, and OS-level security compliance.
• Participate in capacity planning, disaster recovery, and incident response activities.
• Create and maintain detailed system documentation, SOPs, and audit reports.

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IT Systems Administrator

Linux Systems Administrator – AIML