System Administrator

• Systems Administrators provide front-line technical support for end users
• Actively listen to client problems and concerns to effectively remediate issues
• Escalate within and outside the team to ensure client service and experience are set at the highest levels
• Serve as a technical escalation point, providing mentoring support to staff
• Manage tickets and allocating resources as needed
• Perform complex repairs to software and peripheral equipment configurations
• Set up user accounts and configure email access
• Answer user inquiries and train users in the proper use of hardware or software
• Complete accurate time entry and documentation of remediation steps
• Participate in an on-call rotation (quarterly)

Systems Administrator

• Ensure the reliable, secure, and efficient operation of the organization’s server and infrastructure environment.
• Manage server administration, backup systems, Office 365 services, and virtual infrastructure to support critical business operations.
• Minimize downtime through rapid response and troubleshooting.
• Manage hardware and software installations.
• Ensure system compatibility across the network.
• Maintain backup systems.
• Administer user accounts.
• Implement security policies.
• Optimize server and virtual environments for optimal performance.
• Plan upgrades, document processes, and collaborate with vendors and internal teams.

Systems Administrator, Information Technology

• Administer and maintain servers, networks, and other IT systems to ensure optimal performance.
• Install, configure, and update software and hardware components for systems.
• Monitor system performance, conduct regular audits, and perform routine maintenance to prevent downtime.
• Ensure system security by implementing best practices for firewalls, antivirus software, backups, and user access controls.
• Provide technical support for users, troubleshooting hardware, software, and network issues in a timely manner.
• Perform system backups and disaster recovery procedures.
• Manage user accounts and permissions, ensuring proper access control and security compliance.
• Collaborate with IT teams to plan and implement software and system upgrades or enhancements.
• Document system configurations, troubleshooting procedures, and other relevant information for team use.
• Assist with network management, ensuring seamless connectivity across the organization.
• Respond to system alerts and perform root cause analysis on issues to prevent recurrence.
• Manage cloud-based infrastructure and services (if applicable), ensuring integration with on-premises systems.
• Stay updated with the latest industry trends, technologies, and best practices.

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Systems Administrator

Systems Administrator, Information Technology

Identity and Access Management System Administrator