System Administrator

• Provide desktop support for staff, faculty, and students including troubleshooting hardware/software, user accounts, and network connectivity.
• Track, document, and close tickets in the CGSC ATSD ticketing system, escalating as needed.
• Support classroom and conference room IT systems including audiovisual and educational technology.
• Assist with system imaging, lifecycle replacement, patching, and remediation tasks.
• Perform equipment validation, installation, and removal of IT hardware.
• Ensure compliance with cybersecurity requirements, system security patching, and reporting.
• Deliver customer service in a professional, efficient, and effective manner.
• Collaborate with other IT team members to improve support processes and IT service delivery when required.
• Ensure compliance with Information Assurance (IA), Cybersecurity, and DoD/Army IT standards.
• Be available between 0630-1730, Monday-Friday (except Federal holidays or Government closures).
• Provide support to special events, migrations, or surge support requirements when required.
• Prepare and deliver required reports, metrics, and quality assurance documentation as required.
• Maintain compliance with all IA/IT certification and security requirements of the position.
• Other duties as assigned.

Systems Administrator – Desktop Support

• Administer and maintain servers, networks, and other IT systems to ensure optimal performance.
• Install, configure, and update software and hardware components for systems.
• Monitor system performance, conduct regular audits, and perform routine maintenance to prevent downtime.
• Ensure system security by implementing best practices for firewalls, antivirus software, backups, and user access controls.
• Provide technical support for users, troubleshooting hardware, software, and network issues in a timely manner.
• Perform system backups and disaster recovery procedures.
• Manage user accounts and permissions, ensuring proper access control and security compliance.
• Collaborate with IT teams to plan and implement software and system upgrades or enhancements.
• Document system configurations, troubleshooting procedures, and other relevant information for team use.
• Assist with network management, ensuring seamless connectivity across the organization.
• Respond to system alerts and perform root cause analysis on issues to prevent recurrence.
• Manage cloud-based infrastructure and services (if applicable), ensuring integration with on-premises systems.
• Stay updated with the latest industry trends, technologies, and best practices.
• Must be accessible via mobile services (i.e. text, voice, data) during non-working hours for upgrades, system outages, and configuration changes.

System Administrator jobs in Kansas

See all jobs on JobTailor

Systems Administrator – Desktop Support

System Administrator