Support Engineer

• Provision of an excellent support service
• Owning, troubleshooting, diagnosing and resolving problems
• Ensuring timely escalation where necessary
• Assisting colleagues
• Communicating quickly and efficiently at all levels across a Global team
• Reporting issues and recommending process improvements
• Coaching and mentoring colleagues to expedite case resolution
• Conducting root cause analysis where necessary
• Actively contributing to case reduction initiatives

Product Support Analyst Tier 2 – Japanese Speaking

• Provision of an excellent support service is critical to the achievement of Keyloop’s strategic plans for growth and profitability.
• Responsible for owning, troubleshooting, diagnosing and resolving problems to successful closure.
• Ensuring timely escalation where necessary.
• Assist colleagues, and communicate efficiently at all levels across a Global team (Customer, peers, and Managers).
• Work effectively as part of a high performing team with a passion and commitment to providing service excellence.

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Product Support Analyst Tier 2 – Japanese Speaking

Product Support Analyst, Japanese Speaking