Support Engineer

• Own assigned tickets end to end from first contact through resolution
• Keep tickets moving within SLA and follow up until customers confirm resolution
• Troubleshoot Tier 1 networking, connectivity, and hosting issues
• Investigate DNS, SSL certificates, FTP, email configuration, IP, port, and basic routing problems
• Support routers, gateways, SIM management systems, connected devices, and customer telecom platforms
• Build an understanding of each customer’s environment
• Communicate with customers by email, internal Support platform, phone, and WhatsApp
• Document troubleshooting steps and findings clearly
• Escalate complex cases to Tier 2 or senior engineers with complete notes
• Contribute solved issues to the knowledge base
• Check the ticket queue and items approaching SLA
• Perform end-of-day handovers

Azurreo telecom support specialist troubleshooting networks, hosting, routers, gateways, and SIM platforms remotely

Technical Support Specialist

Azurreo telecom support specialist troubleshooting Tier 1 networking, hosting, routers, gateways, and SIM platforms remotely.
Supporting international customers while documenting, escalating, and resolving technical issues within SLA.

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Technical Support Specialist