Support Engineer

• - Actively improve the customer experience;
• - Work with clients and their employees to identify problems and advise on the solution;
• - Recreate, troubleshoot and independently investigate reported issues;
• - Collaborate with development teams, identify errors and report bugs via internal helpdesk;
• - Master the support channels: Ventrata Chat, Slack and Helpdesk;
• - Help with client onboarding and uploading data to our systems;
• - Supporting internal teams with tasks beyond the job description.

Technical Support Specialist, B2B, English

• Deliver outstanding technical support via emails, phone calls and chats;
• Take ownership of technical issues reported by customers and triage them as needed;
• Analyze and resolve customer inquiries containing technical issues or feedback;
• Follow procedures for proper escalation to relevant internal teams and key stakeholders;
• Maintain accurate records of failures, maintenance activities, and bugs;
• Contribute to and maintain the company’s support knowledge base and related documentation;
• Ensure compliance with the company’s Service Level Agreements (SLAs);

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Technical Support Specialist, B2B, English

L2 Technical Support Consultant, Fluent English