Support Engineer

• As a Technical Support Engineer, you will be part of a highly skilled Customer Support team who support CrowdStrike customers globally.
• Work in a dynamic and exciting technical environment with relentless focus on delighting our customers, partners and teammates.
• Demonstrate ownership of customer’s concerns - assess impact, troubleshoot logically, engage relevant stakeholders, identify root cause and resolve them to the satisfaction of our customers.
• Communicate effectively with internal and external stakeholders.
• Collaborate with them to resolve customer escalations quickly.
• Work with Product experts/Engineering to fix bugs or enhance product features.
• Manage time and work to meet or exceed operational goals.
• Learn cutting edge technologies and new product features.
• Create/Share Knowledge articles and contribute to mentoring/training efforts.
• May be scheduled to work on shifts/holidays as per the business requirement.

Technical Support Engineer

• Provide day to day customer technical support
• Serve as a point of escalation for our junior members as well as our customers
• Work across Microsoft 365, Google Workspace, Windows, macOS, networking and modern security tools
• Own more complex incidents and problems while monitoring and managing the shared ticket queue (ensuring tickets are prioritised, progressed, and escalated correctly based on urgency and priority)
• Act as an escalation point for our technical support analysts, providing guidance and coaching
• Sit alongside our senior engineers to support them with the design, implementation and maintenance of cloud and on-prem infrastructure (and solutions for our customers)
• Help improve processes and services as we scale up, ensuring best security practices are implemented and followed
• Play a real part in shaping how we deliver IT solutions across our customer base
• Part of a rotating on-call roster

Senior Technical Support Analyst

• Planning and preparation of equipment prior to military exercises
• System configuration
• Operate all Saab-delivered range equipment for high-quality live-fire training to the NZDF
• Corrective and Preventative Maintenance including electrical and mechanical repairs
• Troubleshooting, fault-finding, maintenance and repair of all systems
• Provide support services for the planning of NZDF training
• Attend pre-exercise planning meetings and advise on equipment functionality

Operational and Technical Support Technician

• Planning and preparation of equipment prior to military exercises
• System configuration and equipment operation
• Maintain close cooperation with the Support Manager
• Troubleshooting and repair of all Saab-delivered targetry systems

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Technical Support Engineer

Senior Technical Support Analyst

Operational and Technical Support Technician

Operational and Technical Support Technician